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User HelpDesk

HEINZELMANN

Powerful Service.Desk 

HEINZELMANN Service.Desk makes support transparent. The core of HEINZELMANN is a ticket system for detailed documentation and structured processing of error messages, malfunctions and service requests from employees or customers.

HEINZELMANN offers numerous additional modules, which makes the system particularly powerful: For example, the workflow module can be used to define recurring processes and run them automatically; the email module can be used to process tickets via email traffic alone, etc.

The integrated knowledge base ensures that recurring incidents can be maintained and used in the long term. With the knowledge base, you lay the foundation for higher efficiency of the helpdesk and less support effort.

The HEINZELMANN impresses with its wide range of functions for user help desk and service management processes. Here you can see the most important facts at a glance.

Modern User Experience

The HEINZELMANN web solution offers modern user guidance and a lot of flexibility in the browser. The design is based on the CSS framework ‘Bootstrap’ and offers numerous design options.

The ‘look and feel’ is deliberately kept discreet so that the focus is on the content and the special functions. The color design of the application can be individually adapted.

Graphical displays facilitate the identification of open and already processed tickets. You always see the important information at first glance. The classification of the tickets is supported by graphic representations in the form of pie charts.

Working with different ticket lists is easy. You can quickly compile the important work lists of your tickets and save them in different filters. Search criteria are easily added via a selection.

Individual views

The user interface is variably adjustable and thus ensures an individual user experience. Each user can customize the start screen, his ‘dashboard’, as well as the detailed view of a ticket.

As the user, you determine which topics should be prioritized. If your focus is on current messages, you can position them centrally on the dashboard. The individual arrangement of components on the screen via drag & drop creates a customized user guidance.

This allows you to design the working area of the tickets completely individually. Data areas can only be displayed as an overview or in detail. Areas can be moved centrally to the centre, discreetly to the side or completely hidden.

Your advantages at a glance

One solution, many fields of application
The HEINZELMANN ServiceDesk offers functions for recording faults, errors, service requests or tasks in service and error tickets. The modular structure and the open structure help every company to map individual processes and needs without strongly influencing familiar workflows – from IT support to facility management, all service processes can be mapped.

More efficiency
HEINZELMANN structures the processes of your support and creates transparency. The fast and proper processing of all tasks is actively supported.

Holistic optimization
In conjunction with Asset Desk, Heinzelmann can contribute to the optimization of IT management. This allows service management to be directly linked to IT resources, employees and cost centers. In addition, the information is stored in the open HEINZELMANN database and is therefore available to other IT management processes.

Modern user experience
HEINZELMANN impresses with an attractive design and modern user guidance. Many options allow the user to create individual and tailor-made views and lists.

Additional modules

Expand your HEINZELMANN ServiceDesk with optional modules and create your own, individual user helpdesk. Combine just what you need!

Clever combined

For a holistic approach, HEINZELMANN can be used in combination with Asset.Desk.
This combination creates a link between your IT infrastructure and your helpdesk.
Managed devices from Asset.Desk can be used as a reference for HEINZELMANN tickets. Additional evaluations for every single device are possible.

Purchase HEINZELMANN

The price of HEINZELMANN is determined by the number of supporters, i.e employees who will process and edit your tickets. The starter version of HEINZELMANN, including three supporter accounts, costs only 975€. If HEINZELMANN is interesting for you, please don’t hesitate to contact us.

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