Professional User Rating 2023

IT operations champion 


award for Asset.Desk and HEINZELMANN Service.Desk

Client Lifecycle Management
Software Asset & License Management
IT service desk


Best rating for service & support as well as performance & innovation

Best rating for service & support and performance

FCS has been officially recognized as a champion - three times over! In the independent customer satisfaction analysis "Professional User Rating - IT Operations 3" by Techconsult (HEISE Group), FCS was one of the leading providers for the fourth time in a row Asset.Desk in the area of ​​Software Asset Management & License Management and with the HEINZELMANN Service.Desk in the IT service desk. FCS is part of the Client Lifecycle Management area Asset.Desk this year for the first time among the champions and in IT & Network Inventory Management among the high performers.

FCS – Top rankings at:

  • Innovation
  • Total product portfolio
  • Service and Support
  • capacity
  • Features
  • Ease of use

3-time champion at the
PUR user study

FCS is recognized as a leading solution provider and ranks highest in the competitive field for performance and innovation, service and support, and value for money.

Client Lifecycle Management and Software Asset & License Management Champion

FCS belongs with Asset.Desk in the customer opinion among the best among the solutions for "Client Lifecycle Management" and "Software Asset & License Management".

With outstanding results both in the evaluation of the solution/technology (Solution/Technology Rating) and in the Company Rating Asset.Desk confirm the excellent customer feedback. This also underlines the very high rate of product loyalty and purchase recommendation.

The top ranking in the Client Lifecycle Management category is new. Here received Asset.Desk Top marks for the "overall product portfolio". So confirm the results Asset.Desk a high level of reliability, stability/freedom from interference, flexibility and scalability as well as the availability of updates. In the "Functionality" area, it impresses Asset.Desk with the automated and holistic inventory of the IT clients, with the mapping of the entire client lifecycle and with the linking and administration of clients to contracts. Above all, respondents confirm that by Asset.Desk better transparency was achieved as to which IT resources are in use and that the use of IT operating costs could be reduced.

In addition, the competence of the service advisors was rated as above average.

FCS is regarded as one of the leading solution providers in the area of ​​Software Asset & License Management and receives the best ranking among all competitors in the areas of performance and innovation as well as price and procurement models. We are particularly proud of the user rating in the "Loyalty" category. The respondents again confirmed that the manufacturer's promises about the products were kept, that they would buy the product again and also recommend it to others. gets a peak Asset.Desk also here in the category “overall product portfolio”, in which i.a. an assessment was made of how satisfied customers are with the range of supplementary solutions for other areas of IT operations and the range of additional individual solutions in the area of ​​operative IT processes. Also cut in the "Functional Scope" areas Asset.Desk well above average. The solution primarily stood out due to the possibility of taking a holistic inventory of all software assets across various platforms, including third-party systems and clouds. The automatic determination of the current and future license requirements as well as the comprehensive license reporting also convinced the respondents.

The result is rounded down to Asset.Desk by the excellent assessment in the area of ​​"user-friendliness", in which the implementation, the usability of the user interface, the configurability and the documentation (manuals, etc.) were examined.

IT Service Desk Champion

Also the HEINZELMANN Service.Desk emerged as the top candidate in the poll. He secured top marks in almost all evaluation criteria.

In the "Solution benefits" category, the study confirms that the quality of the IT service has improved significantly after the introduction of the HEINZELMANN, the costs and the solution effort have been noticeably reduced, the quality of the IT services has improved and support staff from Standard tasks were relieved. In the "Innovation" area, it is one of the best-rated solutions. Here, the systematic improvement of newly introduced features was evaluated as well as the presentation of new product innovations. The "Service and Support" also scores with competence, availability and successful resolution of problems.
The customers were also unanimous in the area of ​​"loyalty" and gave the HEINZELMANN an above-average rating: FCS as the manufacturer kept its promise that they would buy the Service.Desk again and also recommend the product. The verdict of those surveyed was also excellent in terms of "performance". Performance, reliability, stability/freedom from interference are among the best rated criteria. Maintenance and updates, flexibility and scalability, as well as the availability of interfaces to other applications and systems, are consistently excellent.
The service desk "cleared" in every respect in the "User-friendliness" category, where it impressed in all evaluated points with top results. The aspects of configurability/adaptability and the documentation were given the best ratings. Implementation/installation and usability of the user interface are also at the forefront.

Research and analyst firm:

As a research and analyst firm, techconsult has been the partner for providers and consumers of digital technologies and services for 25 years. Analyzes on the user side allow an insight into the problem areas and future visions of the company. More than 20.000 interviews per year with business and IT decision-makers ensure a realistic picture. Success-oriented strategy and implementation advice is provided in connection with the permanent screening of products and services provided by the providers. techconsult has been providing business and IT decision-makers with topic-specific assessment tools for problem area and positioning analysis on digital platforms for many years. techconsult GmbH is managed by the managing partner and founder Peter Burghardt at the Kassel site with a branch in Munich and is part of the Heise Group.

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