ITSM

Basis for optimal IT and non-IT processes!
On premise and SaaS

ITSM

Basis for optimal IT and non-IT processes!
On premise and SaaS

What is an ITSM tool?

The central task of IT service management software (ITSM software) is to standardize IT processes. At the same time, the best possible use of digital resources is ensured, which increases productivity.

However, ITSM tools offer many more possibilities. For example, they can also be used for all other areas of the company and contribute to the automation of company processes.

What are the benefits of ITSM tools?

  • Optimization of IT processes
  • Improving operational efficiency
  • More efficient use of limited resources
  • Service-based incident management
  • improving customer service
  • Promotion of automation
  • process workflows
  • Reduce downtime by preventing incidents
  • Optimization of service processes outside of IT (this includes personnel, procurement, warehousing, IT, etc.)
  • Informative Reports
  • Preventive problem avoidance
  • Reduced costs
  • Faster deployment and more overview

 

HEINZELMANN Service.Desk

The HEINZELMANN Service.Desk is a full-service management system that supports employees in reporting, organizing and processing enquiries, problems or requirements in the company. These are often inquiries to the IT department, but in principle the HEINZELMANN is suitable for all types of inquiries or requirements that have to be processed, decided and completed in a defined process. Typical examples are employee on- and off-boarding, relocations, complaint management or procurement and approval processes.

For this he covers HEINZELMANN Service.Desk all important software criteria. It offers a high level of flexibility/configurability and the option of process customization, e.g. B. through individual assignment of rights. The multi-channel approach with different input channels such as a self-service portal, e-mail interface, integration of web forms and functions for call-in support is also supported. In addition, the tool has a powerful ticket management (often called incident management), the mapping of escalations and warnings, a knowledge database (knowledge base), open interfaces for the integration of IT management solutions already in use and much more.

The HEINZELMANN Service.Desk is an award-winning on-premise solution, but it is also available to you as SaaS in the cloud if you wish. The modular structure of the software and the open system enable you to map completely individual processes in the Service.Desk.

The can be ideally combined HEINZELMANN Service.Desk by the way with Asset.Desk by FCS.

  • Easy integration into existing systems
  • Low consulting effort
  • SaaS solution in the cloud or on-premise on your own server
  • Budget-friendly thanks to a high degree of customization
  • no hidden costs
  • Solution based on modern and platform-independent web technology
  • Use of the functions on a user-friendly service platform via a self-service portal
  • Norms, standards and frameworks such as ITIL, ISO 9000/9001 and Service Design Thinking or a central service catalog can be mapped
  • Promotes enterprise-wide automation
  • Digitizes processes and frees you from routine work
  • Increases customer and end-user satisfaction
  • Optimization of service processes also outside of IT
  • Greater flexibility and agility
  • Free app
  • Enables synergy effects
    • ITSM & ITAM
    • ITSM & ESM
    • ITSM & software distribution

 

HEINZELMANN Service.Desk

The HEINZELMANN Service.Desk is a full-service management system that supports employees in reporting, organizing and processing enquiries, problems or requirements in the company. These are often inquiries to the IT department, but in principle the HEINZELMANN is suitable for all types of inquiries or requirements that have to be processed, decided and completed in a defined process. Typical examples are employee on- and off-boarding, relocations, complaint management or procurement and approval processes.

For this he covers HEINZELMANN Service.Desk all important software criteria. It offers a high level of flexibility/configurability and the option of process customization, e.g. B. through individual assignment of rights. The multi-channel approach with different input channels such as a self-service portal, e-mail interface, integration of web forms and functions for call-in support is also supported. In addition, the tool has a powerful ticket management (often called incident management), the mapping of escalations and warnings, a knowledge database (knowledge base), open interfaces for the integration of IT management solutions already in use and much more.

The HEINZELMANN Service.Desk is an award-winning on-premise solution, but it is also available to you as SaaS in the cloud if you wish. The modular structure of the software and the open system enable you to map completely individual processes in the Service.Desk.

The can be ideally combined HEINZELMANN Service.Desk by the way with Asset.Desk by FCS.

  • Easy integration into existing systems
  • Low consulting effort
  • SaaS solution in the cloud or on-premise on your own server
  • Budget-friendly thanks to a high degree of customization
  • no hidden costs
  • Solution based on modern and platform-independent web technology
  • Use of the functions on a user-friendly service platform via a self-service portal
  • Norms, standards and frameworks such as ITIL, ISO 9000/9001 and Service Design Thinking or a central service catalog can be mapped
  • Promotes enterprise-wide automation
  • Digitizes processes and frees you from routine work
  • Increases customer and end-user satisfaction
  • Optimization of service processes also outside of IT
  • Greater flexibility and agility
  • Free app
  • Enables synergy effects
    • ITSM & ITAM
    • ITSM & ESM
    • ITSM & software distribution

ITSM software

  • Access Controls / Permissions
  • Networking with directory services (e.g. Active Directory integration)
  • Activity Dashboard
  • activity monitoring
  • Alerts / Escalations
  • Alerts / Notifications
  • Control of the approval process
  • Asset Lifecycle Management
  • asset tracking 
  • availability management
  • Change Management
  • Customer Portal
  • Configurable workflows
  • ITIL and ISIS 12 process templates
  • Configuration management
  • Contract/License Management 
  • Knowledge management / knowledge base
  • Mobile access
  • Customizable branding
  • Customizable fields
  • Customizable forms
  • Customizable reports
  • Customizable templates
  • Dashboard creation
  • Drag and drop
  • Email Management
  • Helpdesk Management
  • incident management
  • inventory management
  • Knowledge Base Management
  • Escalations / Alerts
  • Muli Channel / multi-channel communication
  • prioritization
  • issue management
  • problem management
  • What You See Is What You Get Editor
  • Individual assignment of rights
  • Project management (e.g. Scrum)
  • release management
  • reports and statistics
  • Role-Based Permissions
  • Self-Service Portal
  • service catalogue
  • Management of Service Level Agreements (SLA)
  • Management of support tickets
  • remote access/control
  • Support ticket tracking
  • Task Management
  • Third Party Integration
  • Workflow Administration / Workflow Management
  • Helpdesk Management
  • Support Ticket Management
  • web form
  • evaluations
  • Own customizing

Only in combination with Asset.Desk

Reasons for a solution from FCS

  • More than 20 years of experience "Software Made in Germany"
  • Solutions create a noticeable perspective and noticeably simplify IT management processes
  • Full flexibility when purchasing
  • Tailored support and personal customer care
  • Excellent value for money
  • Webinars and other information offerings
  • Multiple awards: FCS is champion in the Techconsult Professional User Rating IT Operations and Top 100 Innovator
  • Developed by practitioners for practitioners

Awards:

     

Use:

  On-premise
  Cloud, SaaS, web-based

  Android (mobile)
  iPhone (mobile)

  iPad (mobile)

Product Information:

The HEINZELMANN Service.Desk by FCS Fair Computer Systems GmbH is a renowned, attractively priced and ITIL-compliant solution. The modular, expandable system not only impresses with a wide range of functions, but also with a clearly structured, modern interface and an additional free mobile application. The multi-channel approach and the various input channels enable the HEINZELMANN to be easily and flexibly integrated into the company's organizational processes.

To test:

yes free Test In Stock

Training:

  personally
  live online

  Documentation
  update guides

Licensing:

The platform-independent solution, which can be expanded from a simple modular ticketing system to full-service management, is licensed by named user per supporter account plus module licenses. Would you like that HEINZELMANN Service.Desk as a variant hosted by FCS (SaaS), there are additional costs for hosting in a certified German data center.

Get in touch with our IT and

Asset management specialists in connection:

Our experts will be happy to answer your questions.
You can also arrange a free online demo at any time.

  +49 911 810 881 0

 vertrieb@fair-computer.de

Get in touch with our IT and

Asset management specialists in connection:

Our experts will be happy to answer your questions.
You can also arrange a free online demo at any time.

  +49 911 810 881 0

 vertrieb@fair-computer.de

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