Municipal or administrative services
optimize digitally


The digitization of public administration has long been one of the greatest challenges. But it has seldom been as urgent as it was during the corona pandemic. Employees/colleagues have been sent to work from home, exit restrictions reduce direct contact with citizens, but citizens have more questions and concerns.

With the HEINZELMANN Service.Desk Your municipality and administration benefit from a secure, digital specialist application, which relieves your employees with efficient, automated service management and creates added value for your citizens.

With the HEINZELMANN you have the ideal tool to improve and optimize the expansion of your digital services for communication with your citizens, in times of Corona and beyond.

The HEINZELMANN supports you in assigning incoming questions or concerns to the right place in the municipality/administration in order to react as quickly as possible to the concerns of the citizens - and all this without chaos or data loss.

It is also clear that data sovereignty, i.e. the greatest possible control over your own data, is and remains an important issue, also with regard to the democratic self-determination of your community or administration. With the HEINZELMANN Service.Desk you have a reliable tool at your side!

Decide or let your citizens choose through which channel
contact you:




Offer your employees and citizens digital and easy-to-use administrative services!
Here some examples:

  • Digital Corona Help: Do not just inform your citizens about measures that the district has decided on with short messages on your website. Let citizens ask questions interactively via forms on your website and answer them directly or automatically. Make your crisis management as safe and individual as necessary!
  • Self-Service Citizen Portal: Did the traffic light fail on a certain street? Respond as quickly as possible to concerns about your municipality/administration - digitally and close to the people.
  • Citizens' Praise Center: Record your citizens’ concerns or suggestions for improvement digitally and act as quickly and easily as possible using automated workflows.
  • Kita portal: Make it easy to fill out applications digitally and leave the rest to HEINZELMANN.
  • Digital tourism contact point: You can easily record incoming questions about sights, events and medical care digitally and answer them automatically. And so that your knowledge is not lost: The HEINZELMANN has a knowledge base that you can access in the future and at any time!


With the HEINZELMANN Service.Desk automate process management in public administration!
How it works:

A new employee has been hired in your administration. Not only does she need an equipped workplace, she needs access to a wide variety of software, perhaps an employee ID card or several keys. Ideally, there is a workflow consisting of ticket sequences that are dependent on each other, which can be checked at any time to ensure that the "critical path" and compliance with the end dates are taken into account. All those involved are automatically informed at the right time when they are to carry out their part in the overall process.

The great thing is that there are also reports! These help to evaluate the course of the workflow and to include necessary changes in the current process. Cumbersome work steps can only be optimized and implemented more easily for the next time by building up the necessary understanding of the process.

What speaks for him HEINZELMANN Service.Desk?
Feature Overview:

  • Ease of use for you and your citizens
  • Open consistency of processes
  • High level of security: Your data is fully protected at all times thanks to numerous internal audits
  • Rapid deployment: The HEINZELMANN Service.Desk is usually installed on a prepared web server and ready for use within 20 minutes
  • ITIL and ISIS-12 compliant
  • Community and administrative use
  • High level of integration
  • Can be coupled with the IT inventory solution / IT asset management solution Asset.Desk 
  • Largely independent implementation of adjustments / customizing
  • Flexible modeling of processes
  • Service Automation
  • Intuitive self-service
  • Optimum value for money
  • Software made in Germany
  • On premise or SaaS


We support you in your search
a suitable solution for
Your e-government and digital strategy!



test for free or purchase directly
The price for our HEINZELMANN solution depends on the supporters/employees who process your tickets. HEINZELMANN costs only €995 in the starter version with three supporter licenses including one admin. Talk to us, we will be happy to make you an individual offer.

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