FROM THE TELEPHONE TO THE ONLINE PORTAL

The digitization of public administration has long been one of the greatest challenges. But it has seldom been as urgent as it was during the corona pandemic. Employees/colleagues have been sent to work from home, exit restrictions reduce direct contact with citizens, but citizens have more questions and concerns.

With the HEINZELMANN Service.Desk Your municipality and administration benefit from a secure, digital specialist application, which relieves your employees with efficient, automated service management and creates added value for your citizens.

With the HEINZELMANN you have the ideal tool to improve and optimize the expansion of your digital services for communication with your citizens, in times of Corona and beyond.

The HEINZELMANN supports you in assigning incoming questions or concerns to the right place in the municipality/administration in order to react as quickly as possible to the concerns of the citizens - and all this without chaos or data loss.

It is also clear that data sovereignty, i.e. the greatest possible control over your own data, is and remains an important issue, also with regard to the democratic self-determination of your community or administration. With the HEINZELMANN Service.Desk you have a reliable tool at your side!

Offer your employees and citizens digital and easy-to-use administrative services!
Here some examples:

With the HEINZELMANN Service.Desk automate process management in public administration!
How it works:

A new employee has been hired in your administration. Not only does she need an equipped workplace, she needs access to a wide variety of software, perhaps an employee ID card or several keys. Ideally, there is a workflow consisting of ticket sequences that are dependent on each other, which can be checked at any time to ensure that the "critical path" and compliance with the end dates are taken into account. All those involved are automatically informed at the right time when they are to carry out their part in the overall process.

The great thing is that there are also reports! These help to evaluate the course of the workflow and to include necessary changes in the current process. Cumbersome work steps can only be optimized and implemented more easily for the next time by building up the necessary understanding of the process.

What speaks for him HEINZELMANN Service.Desk?
Feature Overview:

• Ease of use for you and your citizens
• Open consistency of processes
• High level of security: Your data is fully protected at all times thanks to numerous internal audits
• Rapid deployment: The HEINZELMANN Service.Desk is usually installed on a prepared web server and ready for use within 20 minutes
• ITIL and ISIS-12 compliant
• Community and administrative use
• High level of integration
• Can be coupled with the IT inventory solution / IT asset management solution Asset.Desk 
• Largely independent implementation of adjustments / customizing
• Flexible modeling of processes
• Service Automation
• Intuitive self-service
• Optimum value for money
• Software made in Germany
• On premise or SaaS