Messages of the same origin that frequently arrive at the helpdesk and standardized inquiries can be provided as a template for all or specific user groups. A message such as: "Printer does not print" can already be described, categorized and assigned to the correct group or a special supporter. Documents, devices (e.g. with Asset.Desk-Coupling) and information can be added as with a normal ticket. In connection with the module FORM you can also store standardized queries in a template ticket.

Have recurring tasks, such as a daily backup tape change, automatically time-controlled from a ticket template. You control recurring appointments as tasks for any group or individual user via template tickets. A service automatically activates one-time or periodic reminders in the form of a ticket. Depending on the task and specifications, this can then be edited, closed or set to completed when the task is completed.

Own masks and user-defined fields allow you to create your own ticket types such as "Incidents", "Feature Requests", "Bugs", "Workshop Tickets", "Customer Requests" etc., in line with the company's own service management approach. In your own ticket types, you can use standard fields or your own, user-defined fields and, if necessary, define them as mandatory fields.