HEINZELMANN Service.Desk
Additional modules
Thanks to the modular structure and the open structure of our HEINZELMANN, companies can map their individual processes and needs without having a major impact on their usual work processes. Of course, you also benefit economically, because you only pay for the functions that you actually need!
The E-MAIL add-on module automatically generates a ticket in the HEINZELMANN ServiceDesk from an electronic inbox. Editing can also be carried out by e-mail.
LDAP
Networks the HEINZELMANN with directory services. Users do not have to remember separate passwords and logins. Groups from the directory service serve as the basis for user groups.
Vorlage
Frequently incoming messages from the same origin and standardized inquiries can be made available as a template for all or specific user groups.
TAPI
Connection of the telephone system to the helpdesk. You can immediately see which contact is on the phone and which tickets are open for them or their organization.
Form
Allows the creation of forms with custom fields. Tickets can be supplemented with your own fields.
ITIL SERVICE
Expands your helpdesk into a service management tool. Lays the foundation for ITIL-compliant work and extensive evaluations of your services.
CALENDAR
Allows a comfortable overview of resource, task and appointment planning as well as device reservations (in connection with Asset.Desk).
PROJECT
Makes it possible to map requests within a project. Summarizes project-related tickets and allows the maintenance and management of projects as well as the control of project costs.
ADVANCED
REPORTING
Allows a comprehensive and individual evaluation of your helpdesk and service management based on all database tables.
WORKFLOW
Recurring processes or standard processes can be defined and then run automatically and quickly.
ASSETS
Data of your assets can be manually (and without Asset.Desk) can be easily imported into the HEINZELMANN via a CSV interface. For example, Excel inventory lists and any inventory systems can be connected.
SCRUM
Makes agile management of projects and plans possible by using the modern Scrum approach.
WEB FORM
Enables the integration of ticket masks into an existing website and allows the generated tickets to be edited directly in HEINZELMANN.
