HEINZELMANN Service.Desk

product prices

Functional, flexible
and process oriented

Basic license for three supporters from

1.095,00 € *

*one-time license price plus VAT

HEINZELMANN is licensed per supporter.
The basic package includes three supporter licenses and the software.
Additional supporters are licensed in increments of two. The number of users is open and unlimited.
Made in Germany.

The HEINZELMANN app for Android and iOS is free for HEINZELMANN customers!

Functional, flexible
and process oriented

Basic license for three supporters from

995,00 € *

*one-time license price plus VAT

HEINZELMANN is licensed per supporter.
The basic package includes three supporter licenses and the software.
Additional supporters are licensed in increments of two. The number of users is open and unlimited.
Made in Germany.

The HEINZELMANN app for Android and iOS is free for HEINZELMANN customers!

Do you need support?

With the HEINZELMANN Service Agreement receive free updates
for 12 months (from the purchase of the HEINZELMANN license).

Including hotline support: Monday – Friday / 9:00 a.m. – 17:00 p.m

Additional modules 

You can start with that immediately HEINZELMANN Service.Desk getting started.
However, if you would like additional features, the following additional modules can be purchased separately:

Basic license off

895,00

Automatically generates a ticket in the service desk from an electronic inbox. Editing can also be carried out by e-mail.

Basic license off

895,00

Frequently incoming messages from the same origin and standardized inquiries can be provided as a template.

Basic license off

895,00

Connects the service desk with directory services. Users no longer have to remember separate passwords and logins.

Basic license off

895,00

Allows the creation of forms with custom fields. Tickets can be supplemented with your own fields.

Basic license off

1.595,00

Recurring processes or standard processes can be defined and then run automatically and activity-controlled.

Basic license off

895,00

Connection of the telephone system to the helpdesk. You can immediately see which contact is on the phone and which tickets are open for them or their organization.

Basic license off

995,00

Expands your helpdesk into a service management tool. Lays the foundation for ITIL-compliant work and extensive evaluations of your services.

Basic license off

595,00

Allows a comfortable overview of resource, task and appointment planning as well as device reservations (in connection with Asset.Desk).

Basic license off

895,00

Allows a comprehensive and individual evaluation of your helpdesk and service management based on all database tables.

Basic license off

595,00

Makes it possible to map requests within a project. Summarizes project-related tickets and allows the maintenance and management of projects as well as the control of project costs.

Basic license off

895,00

Data of your assets can be manually (and without Asset.Desk) can be easily imported into the HEINZELMANN via a CSV interface. For example, Excel inventory lists and any inventory systems can be connected.

Basic license off

995,00

Makes agile management of projects and plans possible by using the modern Scrum approach.

Basic license off

995,00

Enables the integration of ticket masks into an existing website and allows the generated tickets to be edited directly in HEINZELMANN.

Little tip for you!

Best Selling HEINZELMANN Service.Desk
Module combinations:

 A

E-MAIL
TEMPLATE
LDAP

B

E-MAIL
TEMPLATE
LDAP
WORKFLOW

C

E-MAIL
TEMPLATE
LDAP
WORKFLOW
FORM

Frequently Asked
Questions and answers:

Free Trial

If you register on our HEINZELMANN demo site, you will receive free access to a preconfigured Online Trial of HEINZELMANN Service.Desk. Here you have access to many functions of the software to get a first impression. You can find out more about this in the info text on the demo page.

>> Test for free

If you like the short online demo of our HEINZELMANN, you can contact us at any time and receive your own test environment, including your own data. However, since this is an individual adjustment, we ask you to use our Sales to contact.

The online demo of our HEINZELMANN with preconfigured data is always available for you on our download page.

However, if you are interested in testing the Service.Desk centrally in your company, including your data, it is of course possible to set up a dedicated test version for you on one of our servers or directly on your premises.

Since this is an individual adaptation, we would ask that if you are interested in our Sales to turn.

We are always happy to offer you free or in-depth support from our HEINZELMANN professionals. Everything is possible, from installation support and general topics to accompanied testing (POC) in your company.

If you are interested, please contact our Sales.

If you would like to purchase the HEINZELMANN after the test phase, your data and your configuration can be retained and you can continue to use them. In this case, you simply activate the installation with the license file.
Alternatively, you can of course also set up a new instance, according to your requirements.

Free Trial

If you register on our HEINZELMANN demo site, you will receive free access to a preconfigured Online Trial of HEINZELMANN Service.Desk. Here you have access to many functions of the software to get a first impression. You can find out more about this in the info text on the demo page.

>> Test for free

If you like the short online demo of our HEINZELMANN, you can contact us at any time and receive your own test environment, including your own data. However, since this is an individual adjustment, we ask you to use our Sales to contact.

The online demo of our HEINZELMANN with preconfigured data is always available for you on our download page.

However, if you are interested in testing the Service.Desk centrally in your company, including your data, it is of course possible to set up a dedicated test version for you on one of our servers or directly on your premises.

Since this is an individual adaptation, we would ask that if you are interested in our Sales to turn.

We are always happy to offer you free or in-depth support from our HEINZELMANN professionals. Everything is possible, from installation support and general topics to accompanied testing (POC) in your company.

If you are interested, please contact our Sales.

If you would like to purchase the HEINZELMANN after the test phase, your data and your configuration can be retained and you can continue to use them. In this case, you simply activate the installation with the license file.
Alternatively, you can of course also set up a new instance, according to your requirements.

Buy

We would be happy to make you an individual offer for the combination of modules you require and the license size you require. We would be happy to conduct a brief consultation with you.

Please contact our Sales.

The HEINZELMANN Service.Desklicense is purchased once by you - in the current main version. So there are no running costs to start with.
Optionally, we offer support contracts that run for 12 months and are self-renewing (if you don't notify us before they expire).

The HEINZELMANN has a modular structure. Everything that goes beyond the basic function, such as the workflow module (see: Additional modules) can be purchased separately at any time. The modular expansion of a HEINZELMANN license requires just a few clicks.

The modules are licensed separately and charged at the respective price.

If you have concluded a service agreement / support contract with us, this amount will be increased proportionately.

The license model is based on named user licenses per supporter and module licenses.

  • The HEINZELMANN is licensed according to named user licenses, i.e. according to the number of supporters who work with it.
  • The basic package consists of the software without additional modules, the HEINZELMANN service and a license for three supporters.

Do you need more than three supporter licenses?

  • No problem. Of the HEINZELMANN Service.Desk is licensed in odd increments. You can add as many license packages for every two additional supporters as you need at any time.

—–

The basic HEINZELMANN is available for three supporters for €1095,00 plus VAT.

There are also module licenses for the additional modules (e.g. LDAP, EMAIL, TEMPLATE, WORKFLOW…).

For more information please contact our Sales.

Users who do not process any inquiries or other tickets from third parties can be created free of charge in the HEINZELMANN. You do not need any software licenses for this.

  • FCS offers special discounts for certain industries and organizations, eg for educational institutions and IT companies.
  • In addition, combination discounts with other software products from FCS (e.g. with Asset.Desk) possible.

You can find out whether and how you can benefit from our Sales.

Determine how many new people to edit tickets. Then please contact our support to request a quote.

The HEINZELMANN Service.Desk is licensed in odd increments. You can add as many license packages for every two additional supporters as you need at any time. In the case of certain threshold values, licensed modules may also have to be re-licensed.

Our IT management solutions team is happy to help you.
>> contact

Service Agreement / Support

We always offer you the conclusion of the service agreement / support contract when you receive an offer for HEINZELMANN licenses.
If you would like to conclude a service agreement at a later date, this is possible at any time under the then valid conditions. To do this, please contact our Sales.

The HEINZELMANN Service Agreement offers you:

  • Hotline support with personal contacts without queues and auto-responders
  • Access to our support HEINZELMANN for all employees in your company who are authorized by you to communicate with our support
  • Access to the FCS.Desk Knowledge Base
  • Free upgrade licenses for new major versions of the HEINZELMANN Service.Desk

Yes, the HEINZELMANN can of course also be purchased without signing a service agreement/support contract.

The Service Agreement is concluded for 12 months and is extended by a further 12 months if you do not wish to end it.
You can terminate the service agreement at any time up to the last notice period of three months at the end of the term.
Does your service agreement run until 31.12. of the year, you can do it during the first nine months, but no later than September 30.09th. quit.

Deployment: On Premise or SaaS

Maximum control: If you opt for the on-premise version, you are responsible for running the software on the company's own hardware. Your company alone is in control.
Unrestricted Access: Access to required data is possible independent of the internet connection. Of course you can use the HEINZELMANN in your intranet.
Privacy Policy: Sensitive company data stays with you in-house and is subject to your own security standards.

There are only license costs. The high degree of individualization of HEINZELMANN Service.Desk saves you budget for customizing by the software manufacturer.

Possibly more functionality: The use of certain modules (e.g. LDAP or E-MAIL) is possible when installing the HEINZELMANN Service.Desk better and more conveniently on a web server in your house. For example, more than one incoming e-mail address can be used for inquiries.

Please contact our FCS newsletter to stay informed about regular updates. You can also find all updates under News on our FCS news page.

If you decide in favor of the SaaS variant in the cloud, your data will be hosted by our partner Noris Network AG, certified according to ISO 27001 on the basis of IT basic protection, and you will receive the solution as a service.

Your advantages are obvious:

  • Cost Reduction: Responsibility for maintenance and operation lies with FCS and is billed via a monthly flat rate.
    You don't have to hold servers or storage space. Your administrators can concentrate on their main activities.
  • Spatial Independence: All that is required to use the software from the cloud is functioning internet access, a web browser and a suitable device. This allows you to access the HEINZELMANN from any location.
  • Data backup: We guarantee the highest requirements for data backup. Backup copies and storage in different locations ensure maximum security. In addition, Noris Network offers the greatest possible protection for your systems with its multi-level IT security protection wall.

Are you a small team responsible for the Service.Desk -> We recommend HEINZELMANN as a Service!

General

Contact = contact person or person who opened a ticket; if the HEINZELMANN is primarily used for telephone support or via an e-mail input interface, the reporter / sender is usually the contact of a ticket.

User = User with login for the HEINZELMANN. Typically, a user account is associated with a contact.
A user can log in to the HEINZELMANN with his access data and use its functions according to the authorizations granted to him (eg create tickets, view, edit and close his own tickets).

supporter = User with edit permission for other contacts' tickets.

Before a product is released, it is extensively checked for security gaps in numerous internal audits. In this way we can ensure that customer and company data is fully protected at all times.

With the additional LDAP module, the HEINZELMANN can be networked with various directory services, so it is not necessary to remember separate passwords. They therefore do not have to be stored externally and are therefore better protected.

Yes the HEINZELMANN Service.Desk can be used in accordance with the ITIL specifications as well as configured for the specifications of the ISIS12 standard.

However, additional modules such as ITIL service, TEMPLATE or WORKFLOW are required for this.

We are happy to help.
Contact our Sales.

The HEINZELMANN Service.Desk is what you need from it - a trouble ticketing, ITSM or full service management platform.

  • Ticket system / helpdesk for troubleshooting
  • IT Service Management (ITSM) for
    • Incident Management
    • Problem Management
    • Change Management
    • release management
    • and more
  • Full service management
    • Facility Management
    • Customer Care
    • Human Resources
    • and other services

So that HEINZELMANN can be ideally configured for your requirements, we have designed it in a modular way. We would be happy to discuss your tasks with you and recommend the ideal HEINZELMANN configuration for your company.

And best of all: if your requirements grow over time, your HEINZELMANN will simply grow with you...


As a city, for example, have you ever thought of a citizens' praise?

The HEINZELMANN Service.Desk is usually installed on a prepared web server and ready for use within 20 minutes.
The configuration of the settings, the establishment of user groups and categories as well as other administrative activities that serve to prepare the system depend on your requirement profile.
But: We have not yet experienced a HEINZELMANN project in which everything was not prepared for the start within a week.

  • High flexibility
  • Individual group concept
  • Mapping of different support and service processes
  • Tool adapts to your company
  • Local contact
  • "Software made in Germany"
  • On premises or SaaS

       

Initial meeting with FCS sales

You are interested in HEINZELMANN Service.Desk and would like to know what an initial meeting with us looks like. No problem! We have prepared an initial interview for you. Our Mr. Brand will show you how it works...

Start typing and hit Enter to search