FCS product overview
IT Management Solutions
The FCS Desk Suite offers you an all-round tool for your IT management and security in your company. Convince yourself of our intuitively operable and highly professional Solutions!
Products for your IT management:
Asset.Desk can be much more than a classic tool for IT scanning, inventory and IT asset management. It combines technical, organizational, security-related and commercial information on all company values in one system. It has a modular structure in order to adapt to the current requirements of a company and can be easily expanded at any time as requirements change.
The basis for organized IT asset management is the inventory of all hardware and software data in the company, whether physical, virtual, mobile or in the cloud, as well as all other assets. Accompany your assets over the entire lifecycle, form licenses and contracts in Asset.Desk and add information such as "risk class", "protection status" or "GDPR relevance".
The HEINZELMANN Service.Desk is what you need from him, which supports you in documenting error messages, inquiries, problems or requirements in the company or from external customers and processing them in an organized manner. It is also suitable for all types of tasks that have to be processed, decided and completed in a defined process.
Whether you're looking for a pure trouble ticketingto helpdesk software, customer service software, issue tracking software, one ITSM tool or even Full service management due to its modular structure, HEINZELMANN adapts individually to the needs and service processes of your company.
Reserva is a web-based reservation system/lending system. It runs in every major browser, is intuitive and has a user-friendly interface. With Reserva Employees in the company or external customers can independently reserve items/resources that are available for loan in the company and then borrow them. It doesn't matter whether it's laptops, beamers, flipcharts, cameras or cars. Rooms can also be used Reserva Reservations. Also offers Reserva many other functions, such as taking time restrictions into account, intelligent time management, an interactive calendar, optional approval processes or an Active Directory connection.
It is Reserva a portal for everyone, whether medium-sized company, group or public administration. And the best: Reserva offers maximum flexibility! With the open REST interface, Reserva can be connected to any inventory database (but it works best with Asset.Desk!)
Install.Desk will help you automated software installations and updates on Windows machines without disrupting operations - all from a central console. The execution time of the installation jobs can be determined yourself - either immediately after assignment of the installation job, at a specific time or after the restart of the target client. Failed jobs can be repeated at any time if desired. The extensive history and scanning functions make it easier to control the distribution success.
Products for your IT security:
The USB and endpoint security solution Security.Desk helps to permanently secure external hardware interfaces, monitors mobile storage and Internet protocols and supports you in successfully closing security gaps. It goes far beyond the possibilities of add-ons of common virus protection solutions or on-board tools of the manufacturers. For example, you can define exactly which user group is allowed to transfer which files from and to removable data carrier(s) or which file types are not permitted (eg exe files). All file movements can also be logged.
The central control station of the management console makes it possible to set all rights for the use of mobile storage and interfaces from the administrator's workplace and to evaluate warnings or reports.
Security.Desk can be coupled with the Active Directory in order to assign rights based on OUs, groups or individual users.
FCS offers with Dr. Falks Store O'Crypt offers its own USB stick, which encrypts your data "on board" and allows access only by entering a secure password. If a Store O'Crypt is lost, the data cannot be accessed by unauthorized persons. With this encrypted stick, you can now easily transport confidential business data such as plans, presentations, patient data, offers and company figures.