The Additional module TAPI of HEINZELMANN Service.Desk makes ticket creation possible directly with the associated contact details of the caller!
When a call comes in, the TAPI module shows you the relevant information about the contact on the phone (such as the existing tickets and assigned devices). With just one click, you can then easily and quickly create a ticket with all the associated caller data or edit an existing ticket.
Ticket creation directly with the associated contact details of the caller.
Of course, the TAPI module also shows you unanswered calls and offers the possibility of a direct callback!
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