HEINZELMANN Service.Desk

Screenshots

Create new ticket

Dashboard option with ticket overview (status, priority and knowledgebase entries)

Ticket: Example of toner exchange

Manage projects and plans agilely and use the Scrum approach

Edit service level

service list

ticket list

Dashboard option with breaking news

Workflow management

Create user data

Web form: Enables the integration of ticket masks into an existing website in order to process generated tickets directly in HEINZELMANN

Reporting: time required, costs, expected effort, idle time and much more.

Example of a citizen's praise for the public administration

Public administration dashboard option