IT, ASSET and SERVICE MANAGEMENT

Unbeatable IT management software for your digital strategy

FLEXIBLE, SECURE AND QUICKLY READY TO USE
Best support and an unbeatable price-performance ratio for the management software!

The increasing number of hardware, software, cloud resources, virtual environments and hybrid infrastructures must be properly managed. The range of requirements is very large: routine technical tasks should be automated, operational processes should be optimally supported. The IT service has to solve complex tasks in a short time. And then there is the issue of IT security. A lot of challenges - we offer the right solutions! FCS is the contact point for everyone who needs a helpful and inexpensive complete solution for their management tasks and who wants to rely on permanent contact persons with a high level of expertise in personal contact from advice to implementation or further development.

IT, ASSET and SERVICE MANAGEMENT

Unbeatable IT management software for your digital strategy

FLEXIBLE, SECURE AND QUICKLY READY TO USE
Best support and an unbeatable price-performance ratio for the management software!

The increasing number of hardware, software, cloud resources, virtual environments and hybrid infrastructures must be properly managed. The range of requirements is very large: routine technical tasks should be automated, operational processes should be optimally supported. The IT service has to solve complex tasks in a short time. And then there is the issue of IT security. A lot of challenges - we offer the right solutions! FCS is the contact point for everyone who needs a helpful and inexpensive complete solution for their management tasks and who wants to rely on permanent contact persons with a high level of expertise in personal contact from advice to implementation or further development.

IT management solutions

I'm interested in….

FCS for small and medium-sized businesses

With a precise focus on the needs of medium-sized companies, FCS supports you with innovative software in all important IT management processes and offers solutions for inventory, asset management, software distribution as well as helpdesk and service management.

FCS for corporations and groups of companies

IT management software, modular and integrable, perfectly suited to the adaptive needs of large companies.

FCS for associations, cooperatives and organizations

With the unerring focus on the challenges of public clients and associations with software and special mobile solutions for your IT asset, lifecycle and service management.

FCS for public administrations

IT management software with that special plus for the specific requirements of public administration. According to GDPR and based on BSI standards!

Our customers:

What our customers say:

It was definitely a good decision - on the one hand to replace the old system and on the other hand to go for Asset.Desk to have decided. Not only because the software meets all our requirements, but also because working with the manufacturer was pleasant right from the start. Starting with setting up the new software, through the transfer of the existing legacy data from the existing system, to the consulting services provided. Even if questions or problems arise today, it is enough to pick up the phone or send an e-mail and we have our usual contact persons at hand who will help us further.

MATTHIAS BECKER, IT MANAGER
SOS Children's Villages

December 2022

online 14.12.22

FCS EventDay
Exchange, ask questions & network

Important tricks, new features and functions, possible synergy effects and practical use cases!
Lectures and free discussions Asset.Desk, HEINZELMANN Service.Desk and in the afternoon to Security.Desk and Install.Desk.

November 2022

New major release – Security.Desk 8.0

Security.Desk

Reach your goal with fewer clicks, with MORE flexibility!
We will present all the new features of the main version of Security.Desk 8.0 in the upcoming webinar.

Dezember 2022

Quick & Easy
– Tips, tricks and best practices!

Asset.Desk

Get rid of questions and requests, learn important tips, tricks and best practices Asset.Desk: From the initial recording of the entire inventory, to user-defined work, reporting to the HEINZELMANN Service.Desk-Integration!

September 2022

Go Paperless!
Handover and return process

Asset.Desk

Sign for equipment right on screen or email handover and return forms! All about this in the following webinar.

online 14.12.22

FCS EventDay
Exchange, ask questions & network

Important tricks, new features and functions, possible synergy effects and practical use cases!
Lectures and free discussions Asset.Desk, HEINZELMANN Service.Desk and in the afternoon to Security.Desk and Install.Desk.

Tips, tricks and best practices

HEINZELMANN Service.Desk

In the upcoming webinar we will focus on practical tips and tricks that you may not have known about.

Import Wizard
Data transfer made easy

Asset.Desk

Simply build your imports yourself! Everything about the brand new Import Wizard as well as everything for practical use!

FCS EventDay
2022

Spring

Everything about the latest versions of our software as well as numerous tips and ideas for process optimization!

The handover and return process

 Asset.Desk

Processes and steps digital in Asset.Desk map and easily manage! Plus new "handover basket"

03 February 2022
10:15 - 11:00 pm

Latest News

Everything about new updates and releases:

Friday November 25th, 2022 / Security.Desk

Security.Desk 8.0: Brand new main version with smart Bluetooth monitoring, new UI for security rights, Windows 11 layout and much more.

Security.Desk 8.0 The new main version offers many innovations and significant extensions! With the new major version 8.0, we have completely redeveloped Bluetooth monitoring: There is now a separate right for...
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Thursday September 29th, 2022 / HEINZELMANN

HEINZELMANN Service.Desk: Set OAuth procedure for Office 365 – With update instructions!

HEINZELMANN Service.Desk  OAuth procedure for Office 365 im HEINZELMANN Service.Desk set Off for Basic Auth in Exchange Online from October Microsoft has been announcing since 2019 that Basic Authentication ("standard authentication") for...
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Tuesday September 20th, 2022 / Asset.Desk

Asset.Desk 8.12.4 – New Windows 11 layout and non-Windows scanner now with WebDAV connection

We present: Asset.Desk 8.12.4! The following functions and improvements await you in the new version: New Windows 11 layouts Non-Windows scanner with WebDAV connection Extended case/chassis info with its own report...
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Thursday July 14nd, 2022 / Asset.Desk

Asset.Desk 8.12.3 - Digitized handover and return process without media disruption, VAT exemption and customizable notification emails

We present: Asset.Desk 8.12.3! The following functions and improvements await you in the new version: Digitized handover and return process without media discontinuity VAT exemption Customizable notification emails Digitized handover and...
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20 days free of charge, without obligation
and test risk-free!

You can test FCS products at any time. To as soon as possible
To get started, simply contact our sales department.

Get in touch with our IT and
Asset management specialists in connection:

You can also arrange a free online demo at any time.

Our experts will be happy to answer your questions..

   +49 911 810 881 0

  vertrieb@fair-computer.de

All-round tool for asset lifecycle management, IT scanning, inventory, license management, contract management and much more.
Asset.Desk

Asset.Desk can be much more than a classic tool for IT scanning, inventory and asset management. It combines technical, organizational, security-related and commercial information on all company assets in one system. It has a modular structure in order to adapt to the current requirements of a company and to be easily expanded at any time in the event of changes.

The basis for successful IT asset management is the inventory of all hardware and software data in the company, whether physical, virtual, mobile or in the cloud. Intelligent scanners automatically read the required data from the relevant platforms, operating systems and active directories and arrange them in the system. They supplement commercial data or, for example, information on security, risk, protection status or GDPR. If necessary, enter all other assets in the system that you want to manage. Join your assets over the complete life cycle, from purchasing to disposal, form you Licenses and Contracts in Asset.Desk and create transparency in inventory and costs.

IT scanning &
IT inventory

  • Hardware and software scan
  • Windows, Linux, MacOS devices
  • SNMP devices
  • Thin clients (IGEL)
  • AIX and Solaris servers
  • vCenter environments
  • Cloud environments
  • CMDB

Enterprise &
IT asset management

  • inventory database
  • Marking with barcode / RFID
  • App for mobile process support
  • Commercial Data
  • Lifecycle management
    – From procurement to disposal
    – Handover and return processes
  • Contract Management
  • Lending and reservation
  • Compliance with GDPR and BSI standards

License management

  • KPMG certified SAM tool
  • software compliance
  • Risk and savings potential determination
  • license inventory
  • Flexible metrics
  • license balance
  • SAM for office IT, data center and cloud subscriptions

ITSM / Helpdesk / Service Desk
HEINZELMANN Service.Desk

The HEINZELMANN Service.Desk is what you need from him. He supports you e.g. B. to document error messages, inquiries, problems or requirements in the company or from external customers and to process them in an organized manner. It is also suitable for all types of tasks that have to be processed, decided and completed in a defined process (workflows).
Whether you're looking for a pure trouble ticketingto helpdesk software,   customer service software,   issue tracking software,  one ITSM tool or even Full service management due to its modular structure, HEINZELMANN adapts individually to the needs and service processes of your company.

  • trouble ticketing
  • Full service management
  • Incident and problem management
  • Web-based self-service portal
  • Workflow management
  • Knowledge Base
  • E-mail interface
  • Compliant with ITIL and ISIS12

Web-based reservation system / lending system.
RESERVA

Reserva is a web-based reservation system / lending system. It runs in every major browser, is intuitive and has a user-friendly interface. With Reserva Employees in the company or external customers can independently reserve items/resources that are available for loan in the company and then borrow them. It doesn't matter whether it's laptops, projectors, flipcharts, cameras or cars. Rooms can also be used Reserva Reservations. Also offers Reserva many other functions, such as taking time restrictions into account, intelligent time management, an interactive calendar, optional approval processes or an Active Directory connection.

Reserva is a portal for everyone, whether medium-sized companies, corporations or public administration. And the best: Reserva offers maximum flexibility! With the open REST interface, Reserva can be connected to any inventory database (but it works best with Asset.Desk!)

Endpoint Security
Security.Desk

The USB and endpoint security solution Security.Desk helps to permanently secure external hardware interfaces, monitors mobile storage and Internet protocols and supports you in successfully closing security gaps. It goes far beyond the possibilities of add-ons of common virus protection solutions or on-board tools of the manufacturers. For example, you can define exactly which user group is allowed to transfer which files from and to removable data carrier(s) or which file types are not permitted (eg exe files). All file movements can also be logged.

  • enabling and blocking of certain interfaces,
    Storage media and file types
  • Logging of data and file transfers
  • Active Directory integration
  • Rights management at all levels
  • White Lists
  • Central control station
  • Protection from bad USB
  • Data Leak Prevention (DLP)
  • Fat and thin clients

Software deployment
Install.Desk

Install.Desk will help you automated software installations and updates on Windows machines without disrupting operations - all from a central console. The execution time of the installation jobs can be determined yourself - either immediately after assignment of the installation job, at a specific time or after the restart of the target client. Failed jobs can be repeated at any time if desired. The extensive history and scanning functions make it easier to control the distribution success.

  • Automated software distribution
  • Software jobs and packages
  • MSI packages
  • Distribution via Active Directory
  • installation history
  • Software Kiosk
  • operating system distribution
  • Hardware and software scan
  • Windows, Linux, MacOS devices
  • SNMP devices
  • Thin clients (IGEL)
  • AIX and Solaris servers
  • vCenter environments
  • Cloud environments
  • CMDB
  • inventory database
  • Marking with barcode / RFID
  • App for mobile process support
  • Commercial Data
  • Lifecycle management
    • From procurement to disposal
    • handover and return processes
  • Contract Management
  • Lending and reservation
  • Compliance with GDPR and BSI standards
  • KPMG certified SAM tool
  • software compliance
  • Risk and savings potential determination
  • license inventory
  • Flexible metrics
  • license balance
  • SAM for office IT, data center and cloud subscriptions
  • Trouble ticketing
  • Full service management
  • Incident and problem management
  • Web-based self-service portal
  • Workflow management
  • Knowledge Base
  • E-mail interface
  • Compliant with ITIL and ISIS12
  • Independent reservation / borrowing of rooms and resources
  • Runs in any standard browser, whether on a PC or smartphone
  • Consideration of time restrictions
  • Intelligent time management
  • Interactive calendar
  • Integrated approval process
  • Flexible suggestion of alternatives
  • Active Directory Connection – Use of Windows Logon
  • Web-based in the most modern design
  • Open REST interface to inventory programs, like Asset.Desk
  • Enabling and blocking of certain interfaces, storage media and file types
  • Logging of data and file transfers
  • Active Directory integration
  • Rights management at all levels
  • White Lists
  • Central control station
  • Protection from bad USB
  • Data Leak Prevention (DLP)
  • Fat and thin clients
  • Automated software distribution
  • Software jobs and packages
  • MSI packages
  • Distribution via Active Directory
  • installation history
  • Software Kiosk
  • operating system distribution

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