- Hard and software scan
- Windows, Linux, MacOS devices
- SNMP devices
- Thin clients (IGEL)
- AIX and Solaris servers
- vCenter environments
- Cloud environments
- CMDB
- Inventory database
- Labeling with barcode / RFID
- App for mobile process support
- Commercial data
- Lifecycle management
– from procurement to disposal
– handover and return processes - Contract management
- Borrowing and reservation
- Conformity with DSGVO- and BSI standards
- KPMG-certified SAM tool
- Software compliance
- Risk and savings potential determination
- License inventory
- Flexible metrics
- License balance sheet
- SAM for Office IT, Data Center and Cloud subscriptions
- Trouble ticketing
- Full-service management
- Incident and problem management
- Web-based self-service portal
- Workflow management
- Knowledge Base
- E-Mail interface
- Compliant with ITIL and ISIS12
- Independent reservation / borrowing of rooms and resources
- Runs in any standard browser, whether on PC or Smartphone
- Consideration of time restrictions
- Intelligent time management
- Interactive calendar
- Integrated approval process
- Flexible proposal of alternatives
- Active Directory connection – using the Windows login
- Web-based in the most modern design
- Open REST interface to inventory programs, such as Asset.Desk
- Release and block certain interfaces, storage media and file types
- Logging of data and file transfers
- Active Directory integration
- Right management at all levels
- White lists
- Central control station
- Protection against Bad-USB
- Data Leak Prevention (DLP)
- fat and thin clients
- Automated software deployment
- Software jobs and packages
- MSI packages
- Deployment from the Active Directory
- Installation history
- Software kiosk
- Vulnerability management
- Operating system deployment
Digital contact tracking
of corona risk cases and travel returnees
with the HEINZELMANN Service.Desk
What our customers say:
What we particularly appreciate about FCS products and ultimately about FCS is pleasant cooperation. Should problems occur because we all know that software is rarely 100% error-free down to the smallest detail, a solution is sought quickly and cooperatively. The implementation is then carried out just as quickly. This fact distinguishes FCS from many competitors.
Test 20 days for free without
obligation and risk
You can test the FCS solutions at any time.
To get started as quickly as possible,
simply contact
our sales department.
Latest News
All about new updates or releases
Install.Desk 4.2.0: New Execute view, LDAPS connection and multiple Active Directory domains
Asset.Desk und HEINZELMANN Service.Desk auf der IT-Bestenliste 2020
Asset.Desk 8.10.5: Expansion of functions in the areas of IT purchasing, disposal and license management