White paper & Success Stories

Download our current white papers here and deepen your knowledge on various topics. You will also find our success stories from customers who would like to share their enthusiasm for our products with you!

Let’s talk about Support2021

Automation and optimization of IT processes

E-Government and Public Administration 4.0: Optimize processes and improve citizen contact with a service desk

Find out how a service desk can help you optimize your processes, advance your digitization status, improve citizen contact and still save your budget.

Inventory with RFID

Read how RFID technologies can help you accelerate and facilitate the inventory of all company assets!

HEINZELMANN Service.Desk in action: Joseph Foundation

Read how the Joseph Foundation is already thinking for tomorrow by introducing a new service desk today and learn why one of the largest housing companies has chosen the HEINZELMANN, which individual processes they can cover with the program, and how they have managed to achieve a cost saving of 50 percent.

Endpoint Security with Security.Desk

Comprehensive security strategy – Do not forget to protect your hardware interfaces!

Workflow Management

How a Help Desk, Service Desk or IT Service Management (ITSM) software contributes to automation in your company.

IT Asset Management for desktop virtualization

How do you inventory IGEL thin clients, VMware vCenter and cloud environments?

Avoid errors in licensing

How can license leaks be avoided proactively!

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