The new HEINZELMANN 5.0: Powerful service desk with modern user experience

 In Press

Nuremberg, December 2018:

With the Service Desk HEINZELMANN from FCS, it is possible to document error messages and service requests from employees or customers in detail using a ticket system and to process them in a structured manner. HEINZELMANN offers numerous additional modules, which makes the system particularly powerful: For example, recurring processes can be defined and run automatically with the workflow module.

The new version 5.0 of the HEINZELMANN web solution appears in a completely new design with modern user guidance and a lot of flexibility in the browser. The design is based on the CSS framework 'Bootstrap' and offers numerous design options. Every user can now design the start screen, his 'dashboard', just as individually as the detailed view of a ticket. Graphic displays make it easier to identify open and processed tickets. The user always sees the important information at first glance and can therefore process his support cases more efficiently.

What innovations does HEINZELMANN 5.0 contain?

The general design of the new version of HEINZELMANN 5.0 has been completely revised. The 'look and feel' is kept more subtle so that the focus is on the content and the special functions. The color scheme of the application can be customized.

The user interface can be adjusted variably and thus ensures an individual user experience in the browser. The user can determine which topics he wants to prioritize. If the user is focused on current reports, he can position them centrally on the dashboard. The individual arrangement of components on the screen using drag & drop creates a tailor-made user interface for the user.

The classification of the tickets is supported by graphical representations in the form of pie charts. Working with different ticket lists has been significantly simplified. The user can quickly compile the important work lists for his tickets and save them in different filters. Changes can be accepted easily. Search criteria are easily added via a selection.

The user can now design the working area of ​​the ticket completely individually. Data areas can only be displayed as an overview or in detail. Areas can be placed in the center or “moved” discreetly to the side. The user can also completely hide entire data areas if they are not relevant to him.

What are the advantages of HEINZELMANN?

  • One solution, many areas of application: The HEINZELMANN ServiceDesk offers functions for recording faults, errors, service requests or tasks in service and error tickets. The modular structure and the open structure help every company to map individual processes and needs without having a major impact on usual work processes - from IT support to facility management, all service processes can be mapped.
  • More efficiency: HEINZELMANN structures your support processes and creates transparency. The fast and proper processing of all tasks is actively supported.
  • Holistic optimization: In connection with the solution Asset.Desk from FCS, HEINZELMANN can contribute to the optimization of IT management. This allows service management to be linked directly to IT resources, employees and cost centers. In addition, the information is stored in the open HEINZELMANN database and is therefore available to other IT management processes.

 

 

 

FCS Fair Computer Systems GmbH

FCS Fair Computer Systems GmbH, successful on the market since 1999, is an owner-managed, German software and consulting company that specializes in the implementation of innovative business software. Using the latest technology, we develop standard software for IT inventory, IT asset management, license management, software distribution, endpoint security and helpdesk. FCS software applications have received multiple awards.

Managing directors are Dr. Juergen Falk and Thomas Ilgenfritz.

For further information please contact:

Stefanie Schiwek
Marketing
Ostendstrasse 132
90482 Nuremberg / Germany

Tel .: + 49 (0) 911-810881-55
Fax: + 49 (0)-0911 910881 11-

E-mail: s.schiwek@fair-computer.de
www.fair-computer.de

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