The additional module TAPI of HEINZELMANN Service.Desk makes ticket creation possible directly with the associated contact data of the caller!
When an incoming call is received, the TAPI module shows you directly the corresponding information about the contact on the phone (such as his existing tickets and assigned devices). With just one click you can then easily and time-savingly create a ticket with all associated data of the caller or edit an existing ticket.
Ticket creation directly with the corresponding contact data of the caller!
Of course the TAPI module also shows you unanswered calls and offers the possibility of a direct callback!
Test HEINZELMANN Service.Desk for free or purchase it directly
The price for our HEINZELMANN solution depends on the supporters/employees who process your tickets. HEINZELMANN costs only 995€ in the starting version with three supporter licenses including one admin. Please contact us, we will be happy to make you an individual offer.