The LDAP add-on module enables the HEINZELMANN Service.Desk to be networked with directory services.

That’s how it works:

  • Your users log on to the Helpdesk with their known login data (e.g. from the Active Directory)
  • If your users always work at the same workplace, a “Remember-Me” function can be used to save the login for later visits to the HEINZELMANN
  • The Single Sign-On function also makes it possible to completely skip the login step when a user has authenticated himself once at the same workstation.
  • With each login the user data are automatically taken from the LDAP (e.g. Active Directory) and created or updated in the HEINZELMANN Service.Desk

Compatible with various directory services:
HEINZELMANN LDAP is “multi-LDAP capable”, which means that it supports not only Microsoft’s directory service but also other LDAP-based directory services (e.g. Novell E-Directory). Furthermore, multiple LDAP directory services can be connected. This means that you can also easily cover distributed structures with HEINZELMANN Service.Desk.

More benefits because of device and employee data Active Directory:
With HEINZELMANN LDAP, you can pull all employee data from LDAP and update it at the push of a button. With Active Directory, you can even query the devices from the directory service and assign tickets.

Test HEINZELMANN Service.Desk for free or purchase it directly

The price for our HEINZELMANN solution depends on the supporters/employees who process your tickets. HEINZELMANN costs only 1.095,00 € in the starting version with three supporter licenses including one admin. Please contact us, we will be happy to make you an individual offer.


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