HEINZELMANN Service.Desk

ADDITIONAL MODULE: LDAP

NETWORKING OF THE HEINZELMANN SERVICE.DESK WITH DIRECTORY SERVICES!

That’s how it works:

  • Your users log on to the Helpdesk with their known login data (e.g. from the Active Directory)
  • If your users always work at the same workplace, a “Remember-Me” function can be used to save the login for later visits to the HEINZELMANN
  • The Single Sign-On function also makes it possible to completely skip the login step when a user has authenticated himself once at the same workstation.
  • With each login the user data are automatically taken from the LDAP (e.g. Active Directory) and created or updated in the HEINZELMANN

Compatible with various directory services
HEINZELMANN LDAP is “multi-LDAP capable”, which means that it supports not only the Microsoft directory service but also other LDAP based directory services (e.g. Novell E-Directory). Furthermore, several LDAP directory services can be connected. This way you can easily cover even distributed structures with the HEINZELMANN Service.Desk.

More benefits through device and employee data from the Active Directory
With HEINZELMANN LDAP you can pull all employee data from the LDAP and update them at the push of a button. With Active Directory you can even query the devices from the directory service and assign tickets.


Test HEINZELMANN Service.Desk for free or purchase it directly

The price for our HEINZELMANN solution depends on the supporters/employees who process your tickets. HEINZELMANN costs only 995€ in the starting version with three supporter licenses including one admin. Please contact us, we will be happy to make you an individual offer.

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