The Calendar add-on module of HEINZELMANN Service.Desk provides a comfortable overview for your resource planning!
Get an overview of:
- Open tickets
- Due dates
- Escalation levels and
…today, this week, this month or any other time.
The module is a resource planning tool for helpdesk management and supporters. It can also be made available to all users via a group right.
Tickets can be opened and edited directly via the calendar entry.
In conjunction with Asset.Desk, the calendar can also be used to display device reservations (e.g. for loan devices).
The helpdesk and supporter workload can be evaluated through the general overview. The overview of public and own tasks enables the supporters to manage their time optimally and personally.
Different views are possible, e.g. by day, week, month, or list of all appointments for the logged in user.
Test HEINZELMANN Service.Desk for free or purchase it directly
The price for our HEINZELMANN solution depends on the supporters/employees who process your tickets. HEINZELMANN costs only 995€ in the starting version with three supporter licenses including one admin. Please contact us, we will be happy to make you an individual offer.