The additional module E-MAIL of the HEINZELMANN Service.Desk enables uncomplicated handling: The internal or external customer simply sends his request by e-mail to a predefined support e-mail address. The E-MAIL add-on module automatically generates a ticket in the HEINZELMANN Service.Desk from the electronic message.

  • The sender data of the e-mail identifies the employee or customer
  • If the sender is unknown, a standard contact is entered
  • The subject of the email becomes the ticket description, the content of the email becomes the ticket text
  • E-mail attachments are available as documents in the ticket
  • But that’s not all: The priority of the e-mail is also transferred to the HEINZELMANN Service.Desk
Fast processing

The E-MAIL module enables you to process tickets solely via e-mail. If a ticket has been created by an e-mail, description and attachments of all following e-mails, which are sent with the ticket number in the subject via the e-mail gateway of the HEINZELMANN Service.Desk, will automatically run into the ticket.

Control of e-mails via mailboxes

The E-MAIL module also allows you to address several e-mail accounts. In this way, tickets can be pre-sorted even more easily. It usually does not matter which mail server you use. The queried mailboxes must only be POP3- or IMAP-enabled.

Test HEINZELMANN Service.Desk for free or purchase it directly

The price for our HEINZELMANN solution depends on the supporters/employees who process your tickets. HEINZELMANN costs only 995€ in the starting version with three supporter licenses including one admin. Please contact us, we will be happy to make you an individual offer.

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