A message such as: "Printer does not print" can already be described, categorized and assigned to the correct group or a special supporter. Documents, devices (e.g. with Asset.Desk-Coupling) and information can be added as with a normal ticket. In conjunction with the FORM module, you can also store standardized queries in a template ticket.

Have recurring tasks, such as a daily backup tape change, automatically time-controlled from a ticket template. You control recurring appointments as tasks for any group or individual user via template tickets. A service automatically activates one-time or periodic reminders in the form of a ticket. Depending on the task and specifications, this can then be edited, closed or set to completed when the task is complete.