Simplified reporting of reoccurring problems
Additional module: Master
Frequently used ticket masters
A message such as “Printer does not print” can be pre-described, categorized and assigned to the correct group or special supporter. Documents, devices (e.g. with Asset.Desk coupling) and information can be added as with a normal ticket. In conjunction with the FORMULAR module, you can also store standardized queries in a template ticket.
Proactive reminder of reoccurring tasks and appointments
Automatically create reoccurring tasks, such as a daily backup tape change, from a ticket master on a scheduled basis. Periodically recurring appointments can be controlled as tasks for any group or individual user via template tickets. A service automatically activates one-time or periodically created reminders in the form of a ticket. Depending on the task and specifications, this can then be edited, closed or set to completed once the task has been completed.