Additional module: E-MAIL

The internal or external customer simply sends his request by e-mail to a specified support e-mail address. The additional module E-MAIL automatically generates a ticket from the electronic message in the HEINZELMANN Service Desk.

  • The sender data of the e-mail identifies the employee or customer
  • If the sender is unknown, a standard contact is entered
  • The subject of the e-mail becomes the ticket description, the content of the e-mail becomes the ticket text
  • E-mail attachments are available to you as a document in the ticket
  • But that’s not all: The priority of the e-mail is also transferred to HEINZELMANN

Fast processing

The E-MAIL module enables you to process tickets solely via e-mail. If a ticket has been created by e-mail, the description and attachments of all following e-mails sent with the ticket number in the subject via the e-mail gateway of the HEINZELMANN Service.Desk automatically run into the ticket.

Control of e-mails via mailboxes

The E-MAIL module also makes it possible to address several e-mail inboxes. This makes it even easier to pre-sort tickets. As a rule, it does not matter which mail server you use. The queried mailboxes only need to be POP3 or IMAP compatible.

Are you interested in our HEINZELMANN?

The price for our HEINZELMANN solution depends on the supporters/employees who process your tickets. HEINZELMANN costs only 995€ in the initial version with three supporter licenses. Contact us and we will be happy to make you an individual offer.

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