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Solutions
Inventory Management
Mobile Inventory and RFID
IT Asset Management
Enterprise Asset Management
License Management
Contract Management
Reservation/Lending
Graphical Inventory Plan
IT Documentation
GDPR
Helpdesk Service
Software & OS Deployment
Endpoint Security
Encryption
Products
IT Asset Management
Asset.Desk
Editions
Inventory Database
IT and Cloud Scanning
License Management
Contract Management
Lifecycle Management
Reservation / Lending
Mobile Asset Management and RFID
Reporting and Documentation
Connectivity
IT Service Management
HEINZELMANN Service.Desk
Facts
Additional Modules
Workflow Management
Price list
Reservation & Borrowing
Reserva
Example
Software Deployment
Install.Desk
Facts
Additional Modules
USB and Endpoint Security
Security.Desk
Facts
Additional Modules
USB Security
Dr. Falk’s Store O’Crypt
Facts
Enterprise Console
Added Value Features
Downloads
Downloads
trial versions
Product sheets
Whitepaper & Success Stories
Company
About FCS
Events & Webinars
References
Certificates
Jobs
PHP Developer (m/f/d)
Software Developer C#/.NET (m/f/d)
Network and system administrator (m/f/d)
Jobs for students
Thesis or working student activity computer science / business informatics: Prototypical development of an app for business intelligence (BI)
Working student activity computer science / business informatics or possibly also Bachelor thesis
News
Press
Impressions
Partner
Our Partners
Partner Program
FCS Drive
Contact
Support
Request for quotation
HEINZELMANN Service.Desk
From trouble ticketing to full service management (ITSM/SM)
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Additional modules:
E-mail: Automatically generates a ticket in the service desk from an electronic inbox
LDAP: Connects the Service Desk with directory services
Master: Frequently incoming messages of the same origin and standardized requests can be provided as templates
TAPI: Connection of the telephone system
Form: Enables the creation of forms with individual fields. Tickets can be completed with individual fields
ITIL Service: Expands your helpdesk into a service management tool
Calendar: Provides a convenient overview of resource, task and schedule planning and device reservations (in conjunction with Asset.Desk)
Project: Allows you to map requests within a project. Combines project-related tickets and allows the maintenance and administration of projects as well as the control of project costs
Advanced Reporting: Allows a comprehensive and individual evaluation of your helpdesk and service management based on all database tables
Workflow: Recurring processes or standard processes can be defined and then run automatically and quickly
Assets: Data of your assets can be imported manually (and without Asset.Desk) via a CSV interface into the HEINZELMANN
Backlog: Makes agile management of projects possible (Scrum)
Web form: Enables the integration of ticket masks into an existing website
IT Service Management and IT Asset Management: Connects the HEINZELMANN to your IT infrastructure
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FCS EventDay 2021 - Online / 25.03.2021