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HEINZELMANN Service.Desk
From trouble ticketing to full service management (ITSM/SM)

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Additional modules:

E-mail: Automatically generates a ticket in the service desk from an electronic inbox
LDAP: Connects the Service Desk with directory services
Master: Frequently incoming messages of the same origin and standardized requests can be provided as templates
TAPI: Connection of the telephone system
Form: Enables the creation of forms with individual fields. Tickets can be completed with individual fields
ITIL Service: Expands your helpdesk into a service management tool
Calendar: Provides a convenient overview of resource, task and schedule planning and device reservations (in conjunction with Asset.Desk)
Project: Allows you to map requests within a project. Combines project-related tickets and allows the maintenance and administration of projects as well as the control of project costs
Advanced Reporting: Allows a comprehensive and individual evaluation of your helpdesk and service management based on all database tables
Workflow: Recurring processes or standard processes can be defined and then run automatically and quickly
Assets: Data of your assets can be imported manually (and without Asset.Desk) via a CSV interface into the HEINZELMANN
Backlog: Makes agile management of projects possible (Scrum)
Web form: Enables the integration of ticket masks into an existing website
IT Service Management and IT Asset Management: Connects the HEINZELMANN to your IT infrastructure

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FCS Fair Computer Systems GmbH
Ostendstraße 132
90482 Nürnberg
+49 (0) 911 810881 0
+49 (0) 911 810 881 11
info@fair-computer.de

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Latest News

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COPYRIGHT © 2021 - ALL RIGHTS RESERVED

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FCS EventDay 2021 - Online / 25.03.2021