Solutions
Products
- IT ASSET MANAGEMENT
- IT SERVICE MANAGEMENT
- RESERVATION & BORROWING
  - Reserva
  - Example
- SOFTWARE DEPLOYMENT
- USB & ENDPOINT SECURITY
- ENCRYPTED USB STICK
Downloads
Company
Partner
- Our Partners
- Partner Program
FCS Drive
Contact
Support

Solutions
Products
Downloads
Company
Partner
- Our Partners
- Partner Program
FCS Drive
Contact
Support

Request for quotation

HEINZELMANN Service.Desk
From trouble ticketing to full service management (ITSM/SM)

Fields with a * are mandatory fields

Number of supporters:

Additional modules:

E-mail: Automatically generates a ticket in the service desk from an electronic inbox
LDAP: Connects the Service Desk with directory services
Master: Frequently incoming messages of the same origin and standardized requests can be provided as templates
TAPI: Connection of the telephone system
Form: Enables the creation of forms with individual fields. Tickets can be completed with individual fields
ITIL Service: Expands your helpdesk into a service management tool
Calendar: Provides a convenient overview of resource, task and schedule planning and device reservations (in conjunction with Asset.Desk)
Project: Allows you to map requests within a project. Combines project-related tickets and allows the maintenance and administration of projects as well as the control of project costs
Advanced Reporting: Allows a comprehensive and individual evaluation of your helpdesk and service management based on all database tables
Workflow: Recurring processes or standard processes can be defined and then run automatically and quickly
Assets: Data of your assets can be imported manually (and without Asset.Desk) via a CSV interface into the HEINZELMANN
Backlog: Makes agile management of projects possible (Scrum)
Web form: Enables the integration of ticket masks into an existing website
IT Service Management and IT Asset Management: Connects the HEINZELMANN to your IT infrastructure

Can you already tell us something about your project?

First name *

Last name *

E-Mail *

Phone number

Company *

Comment

Contact

FCS Fair Computer Systems GmbH
Ostendstraße 132
90482 Nürnberg
+49 (0) 911 810881 0
+49 (0) 911 810 881 11
info@fair-computer.de

Language:

Deutsch
English

Newsletter subscription

First

Last

E-Mail

Email

Latest News

HEINZELMANN Service.Desk 5.65 – SCRUM module now with story and sprint views as well as LDAP innovations and ticket improvements
HEINZELMANN
Asset.Desk 8.11.0 – Milestone 2021! Migration to .NET 5, numerous improvements in UI and processing, and Chromebook scan
Asset.Desk
FCS is awarded for sustainable commitment: Bronze status in EcoVadis sustainability rating!
Auszeichnungen

Terms and Conditions

COPYRIGHT © 2021 - ALL RIGHTS RESERVED

Terms and Conditions

COPYRIGHT © 2021 - ALL RIGHTS RESERVED

Start typing and press Enter to search