Networking of HEINZELMANN and directory services
You want all your users to profit from the benefits of a web based helpdesk, but they should not have to bear in mind separate passwords or logins?
Then get HEINZELMANN LDAP! It is a module to link the HEINZELMANN ServiceDesk to your directory.
The users log in with their domain information at the helpdesk. Thereby all user data are transferred from the LDAP (e.g. Active Directory) and created or updated in the HEINZELMANN.