Send your requests via email to the default support address and your message is changed to a ticket in the HEINZELMANN ServiceDesk automatically.
The dates of the email´s sender identify the employee, the email´s subject becomes the ticket description and the email´s text becomes the text of the new ticket.
Attachments are transferred to the data base and are always available.
Management of mails via postboxes
It is possible to use several postboxes. In this way mails can be presorted easy.
It does not matter which mailserver you use to send the emails. It only has to be compatible to POP3 or IMAP.