IT- AND ASSET MANAGEMENT

SOFTWARE FOR YOUR
DIGITAL STRATEGY

FLEXIBLE, SAFE AND QUICKLY READY FOR USE

Digitalization is the engine of our time. The growing number of hardware, software, cloud resources, virtual environments, and hybrid infrastructures must be properly managed. The range of requirements is very wide: technical routine tasks must be automated, operational processes must be optimally supported. The IT service must solve complex tasks in a short time. And then there is the issue of IT security. Many challenges for your digital strategy – our software offers the right solutions!

OUR TECHNOLOGY PARTNERS AND CERTIFICATES

IT- AND ASSET MANAGEMENT

SOFTWARE FOR YOUR
DIGITAL STRATEGY

FLEXIBLE, SAFE AND QUICKLY READY FOR USE

Digitalization is the engine of our time. The growing number of hardware, software, cloud resources, virtual environments, and hybrid infrastructures must be properly managed. The range of requirements is very wide: technical routine tasks must be automated, operational processes must be optimally supported. The IT service must solve complex tasks in a short time. And then there is the issue of IT security. Many challenges for your digital strategy – our software offers the right solutions!

OUR TECHNOLOGY PARTNERS AND CERTIFICATES

All-around tool for Asset Lifecycle Management, IT Scanning, Inventory, License Management, Contract Management, and much more.
Asset.Desk

Asset.Desk can be much more than a classic tool for IT Scanning, Inventory and Asset Management. It combines technical, organizational as well as security-relevant and commercial information on all company values in one system. Simultaneously, it has a modular structure to adapt to the current requirements of a company and can be easily expanded at any time if requirements change.

The basis for successful IT asset management is the inventory of all hardware and software data available in the company, whether physical, virtual, mobile, or in the cloud. Intelligent scanners automatically scan/read the required data from the relevant platforms, operating systems, and active directories and organize it in the system. They supplement commercial data or, for example, information on security, risk, protection status or DSGVO. If required, you can enter all other assets in the system that you want to manage. Accompany your assets throughout the entire lifecycle, from purchasing to disposal, map licenses, and contracts in Asset.Desk and create transparency in inventory and costs.

IT Scanning &
IT Inventory

  • Hard and software scan
  • Windows, Linux, MacOS devices
  • SNMP devices
  • Thin clients (IGEL)
  • AIX and Solaris servers
  • vCenter environments
  • Cloud environments
  • CMDB

Enterprise &
IT Asset Management

  • Inventory database
  • Labeling with barcode / RFID
  • App for mobile process support
  • Commercial data
  • Lifecycle management
    – from procurement to disposal
    – handover and return processes
  • Contract management
  • Borrowing and reservation
  • Conformity with DSGVO- and BSI standards

License Management

  • KPMG-certified SAM tool
  • Software compliance
  • Risk and savings potential determination
  • License inventory
  • Flexible metrics
  • License balance sheet
  • SAM for Office IT, Data Center and Cloud subscriptions

ITSM / Helpdesk / Service Desk
HEINZELMANN Service.Desk

The HEINZELMANN Service.Desk is what you need from it. It supports you, for example, in documenting error messages, inquiries, problems, or requirements within the company or from external customers and in processing them in an organized manner. It is also suitable for all kinds of tasks that have to be processed, decided, and completed in a defined process (Workflows).
No matter whether you are looking for pure trouble ticketing, helpdesk software, customer service software, issue tracking software, ITSM tool, or even full-service management, HEINZELMANN’s modular structure allows it to adapt individually to the needs and service processes of your company.

  • Trouble ticketing
  • Full-service management
  • Incident and problem management
  • Web-based self-service portal
  • Workflow management
  • Knowledge Base
  • E-Mail interface
  • Compliant with ITIL and ISIS12

Web-based Reservation and Borrowing System
RESERVA

Reserva is a web-based reservation and borrowing system. It runs in any standard browser, is intuitive, and has a user-friendly interface. With Reserva, employees in the company or external customers can independently reserve and subsequently borrow item resources that are available for loan within the company. It makes no difference whether these are laptops, projectors, flip charts, cameras, or cars. Rooms can also be reserved with Reserva. It also offers many other functions, such as the consideration of time restrictions, intelligent time management, an interactive calendar, optional approval processes, or an Active Directory connection.
Reserva is a portal for everyone, whether a medium-sized company, corporation or public administration. And the best thing is: Reserva offers maximum flexibility! With the open REST interface, Reserva can be connected to any inventory database (but it works best with Asset.Desk!).

Endpoint Security
Security.Desk

The USB and endpoint security solution Security.Desk helps to permanently secure external hardware interfaces, monitors mobile memory and internet protocols and helps you to successfully close security gaps. In doing so, it goes far beyond the possibilities of add-ons of common virus protection solutions or onboard resources of the manufacturers. For example, you can define exactly which users are allowed to transfer which files to and from removable media and which file types are not allowed (e.g. exe files). All file movements can also be logged.

  • Release and block certain interfaces, storage media and file types
  • Logging of data and file transfers
  • Active Directory integration
  • Right management at all levels
  • White lists
  • Central control station
  • Protection against Bad-USB
  • Data Leak Prevention (DLP)
  • Fat and thin clients

Software Deployment
Install.Desk

Install.Desk helps you automate software installations and updates on Windows computers without disrupting operations – all from a central console. You can determine the execution time of the installation jobs yourself – either immediately after assignment of the installation job, at a specific time, or after restarting the target clients. Failed jobs can be repeated at any time if desired. The extensive history and scanning functions make it easy to control distribution success.

  • Automated software deployment
  • Software jobs and packages
  • MSI packages
  • Deployment from the Active Directory
  • Installation history
  • Software kiosk
  • Vulnerability Management
  • Operating system deployment
  • Hard and software scan
  • Windows, Linux, MacOS devices
  • SNMP devices
  • Thin clients (IGEL)
  • AIX and Solaris servers
  • vCenter environments
  • Cloud environments
  • CMDB
  • Inventory database
  • Labeling with barcode / RFID
  • App for mobile process support
  • Commercial data
  • Lifecycle management
    – from procurement to disposal
    – handover and return processes
  • Contract management
  • Borrowing and reservation
  • Conformity with DSGVO- and BSI standards
  • KPMG-certified SAM tool
  • Software compliance
  • Risk and savings potential determination
  • License inventory
  • Flexible metrics
  • License balance sheet
  • SAM for Office IT, Data Center and Cloud subscriptions
  • Trouble ticketing
  • Full-service management
  • Incident and problem management
  • Web-based self-service portal
  • Workflow management
  • Knowledge Base
  • E-Mail interface
  • Compliant with ITIL and ISIS12

  RESERVA

  • Independent reservation / borrowing of rooms and resources
  • Runs in any standard browser, whether on PC or Smartphone
  • Consideration of time restrictions
  • Intelligent time management
  • Interactive calendar
  • Integrated approval process
  • Flexible proposal of alternatives
  • Active Directory connection – using the Windows login
  • Web-based in the most modern design
  • Open REST interface to inventory programs, such as Asset.Desk
  • Release and block certain interfaces, storage media and file types
  • Logging of data and file transfers
  • Active Directory integration
  • Right management at all levels
  • White lists
  • Central control station
  • Protection against Bad-USB
  • Data Leak Prevention (DLP)
  • fat and thin clients
  • Automated software deployment
  • Software jobs and packages
  • MSI packages
  • Deployment from the Active Directory
  • Installation history
  • Software kiosk
  • Vulnerability management
  • Operating system deployment

Customer satisfaction in the first place

 

Fair Computer Systems receives the Champion Award in the categories
“Software Asset & License Management” and “IT Service Desk” and receives TOP 100 award.
„Top-Innovator 2021″

Events

IT service reporting, IT key figures & KPIs – fast and easy?

No problem with FCS IT management solutions

12 May 2021
10:15 – 11:00 a.m.

Budget control with Asset.Desk

New budgets?
Flexible solution for your planning and budgeting!

3 December 2020
10:15 – 10:45 a.m.

Agile project management with the HEINZELMANN Service.Desk

Basic functions and new features with Backlog

October 2020

IT Asset Management of environments with
Desktop Virtualization

 IGEL Thin Clients and Zero Clients, Virtuelle Desktops, VMware vCenter, Clouds in Asset.Desk

 September 2020

Intuitive reservation portal

Reserva
Borrow assets and book rooms via self-service portal

29 July 2021
10:15 – 11:00 a.m.

ASSET.DESK 2021

Migration to .NET 5, numerous improvements in UI
and processing as well as Chromebook scan

10 June 2021
10:15 – 11:00 a.m.

IT service reporting, IT key figures & KPIs – fast and easy?

No problem with FCS IT management solutions

12 May 2021
10:15 – 11:00 a.m.

Budget control with Asset.Desk

New budgets?
Flexible solution for your planning and budgeting!

3 December 2020
10:15 – 10:45 a.m.

Our customers:

Events & Webinars

Being close to our customers and prospects is important to us, which is why we regularly host webinars and online events.

Digital contact tracking

of corona risk cases and travel returnees

with the HEINZELMANN Service.Desk

 FCS Webinar

Budget control with Asset.Desk

New budgets?
Flexible solution for your planning and budgeting!
3 December 2020 // 10:15 – 10:45 a.m. (only in German)

What our customers say:

What our customers say:

What we particularly appreciate about FCS products and ultimately about FCS is pleasant cooperation. Should problems occur because we all know that software is rarely 100% error-free down to the smallest detail, a solution is sought quickly and cooperatively. The implementation is then carried out just as quickly. This fact distinguishes FCS from many competitors.

Start | Brandenburgischer IT-Dienstleister

Test 20 days for free without
obligation and risk

You can test the FCS solutions at any time. To get started as
quickly as possible, simply contact our sales department.

Test 20 days for free without
obligation and risk

You can test the FCS solutions at any time.
To get started as quickly as possible,
simply contact
our sales department.

Latest News

All about new updates or releases

Wednesday August 18th, 2021 / Reserva

Reserva 1.1.1.0 – Improvements in set-up times and user administration. From now on also with private labeling!

We present Reserva Reserve and rent rooms and assets quickly and easily! Great new features were already waiting for you in version 1.1.0.0. Now, with version 1.1.1.0, we are continuing...
Read More
Wednesday July 21st, 2021 / Asset.Desk

Asset.Desk 8.11.0.481 – Milestone 2021! More features added!

We proudly present Asset.Desk 2021 (8.11.0)   With the new main version 8.11.0 we have set a milestone for the year 2021 and migrated Asset.Desk completely to the new Microsoft platform...
Read More
Monday May 31st, 2021 / HEINZELMANN

HEINZELMANN Service.Desk 5.65 – SCRUM module now with story and sprint views as well as LDAP innovations and ticket improvements

HEINZELMANN Service.Desk 5.65 With the brand new version of HEINZELMANN, the "BACKLOG module" becomes a full-fledged "SCRUM module". Besides a story extension and new sprint views, the version also offers...
Read More
Wednesday May 19th, 2021 / Auszeichnungen

FCS is awarded for sustainable commitment: Bronze status in EcoVadis sustainability rating!

We are pleased to announce that FCS has been awarded a bronze medal by EcoVadis. This is a reward for FCS commitment to Corporate Social Responsibility. The evaluation included the...
Read More

Get in touch with our IT

and asset management specialists:

Our experts will gladly answer your questions.
You can also arrange a free online demo at any time.

  +49 911 810 881 0

  vertrieb@fair-computer.de

Get in touch with our IT and asset management specialists:

Our experts will gladly answer your questions.
You can also arrange a free online demo at any time.

  +49 911 810 881 0

  vertrieb@fair-computer.de

IT Best List

 

The IT Best List ranks the best in the ICT industry in 38 categories.
Asset.Desk and the HEINZELMANN Service.Desk are also included in 2021.


IT Best List

The IT Best List ranks the best in the ICT industry in 38 categories.
Asset.Desk and the HEINZELMANN Service.Desk are also included in 2021.

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