We present: HEINZELMANN Service Desk 7.11.002 – the new major version!
The new HEINZELMANN in version 7.11 is now officially ready for installation!
Here are some of the key points and features that we will provide you with the Version 7 of HEINZELMANN provide:
- Extension of ticket list functions: The control of the ticket list filters and favoriting for individual user groups has been revised. This serves to improve the usability of the HEINZELMANN, especially for your users.
- Troubleshooting: During the last sprints, the code base was revised accordingly. In addition to minor adjustments within standard functions, some minor errors were also fixed (see changelog).
- Adjustments in the workflow module: In addition to adjustments to the form structures, malfunctions within more complex nesting were eliminated in cooperation with a reference customer.
In addition to the previous features, we have implemented further features and bugs since the last news:
Version 7.11.002 (26.11.2024)
(-) Workflow: Errors in determining whether WF activities can be skipped led to errors in the WF workflow.
(-) Project: Improved document tree download function.
Version 7.10.004 (20.11.2024)
(+) Setting / Ticket: “Save ticket as draft” can be deactivated via the settings.
(+) Ticket list: The standard filter(s) of the ticket list set by the user group(s) are now displayed as favorites in the filter quick access.
(-) Workflow: Corrections to the check whether activities are skipped.
Version 7.10.002 (29.10.2024)
(+) Setting: Saving tickets as draft can now be deactivated via setting.
(+) Ticket list: Close tickets via bulk processing with ticket editing (comment).
(-) Contact: Employee import via CSV file did not work.
(-) Ticket: When creating tickets from templates, the supporter selection was not loaded correctly.
Version 7.10.001 (24.10.2024)
(+) Workflow: Workflow list can now be filtered by WF name.
(-) Workflow: Activities with multiple predecessor activities did not start.
(-) Groups: List of clients was not completely displayed.
(-) Contacts: Company names could not be edited.
(-) Ticket list: Sorting by room did not work.
Version 7.09.005 (17.10.2024)
(+) Settings: Mail2Ticket – Retrieval of mails via MS-GraphAPI added (Requires HM-Service <= 6.33).
(+) Workflow: The list of active workflows now displays the currently active activities.
(+) Rights / Ticket list: New right “Manage all filters in the ticket list” to manage ticket filters (which are actually not visible to him) for admin / chief supporter users.
(-) Ticket: The "Next Ticket" button did not work correctly. Custom forms were saved with values from the previous ticket.
(-) Ticket: Feedback in the supporter change popup was not readable.
(-) Ticket: For ticket processing with decision request, it was not logged to which users the request was sent.
(-) Ticket: For tickets that were created from emails, the complete ticket description was not sent with the ticket email function.
(-) Ticket: Automatic search for similar tickets based on the ticket title when creating a ticket no longer worked.
(+) Ticket / Settings: This setting can be used to control whether contacts and interested users are informed when tickets are merged.
(-) Ticket: Corrected the appearance of the device selection.
(-) Ticket list: The pop-up with the last processing of a ticket was sometimes displayed too large.
(-) Ticket list: Due to the collective editing, users with the right "Do not close tickets" were also able to close tickets.
(-) Workflow: Performance – Contacts and users in selection lists are now loaded dynamically.
(-) Login: Due to an error in the date format, the temporary login lock was not activated after 3 unsuccessful login attempts.
(-) Workflow: The "Reset form" button did not clear all text fields.
negative (-) lead Asset.Desk-Data: User and device location data was no longer displayed.
(-) General: Default number of entries displayed in the ticket templates, ticket types, users and contact lists increased from 20 to 50.
Version 7.09.004 (26.09.2024)
(-) Ticket: Ticket events could not be edited.
(-) Ticket: When browsing through tickets with “Next and Previous Ticket”, the form data of the ticket type forms was passed to the called ticket.
Version 7.09.002 (24.09.2024)
(-) Ticket: Ticket subject cannot be changed.
(-) Ticket: Umlauts in tickets from M2T service are no longer displayed correctly after editing.
(-) Ticket Event: The pen icon for editing ticket events is displayed next to the ticket description, although the user cannot edit this event.
Update Help
- Step-by-step installation and update instructions are provided for you to do everything smoothly. If you still need support, you can contact us directly as usual.
- Are you already using version 7.x of HEINZELMANN? Then you do not need an updated license.
- -> Download: update instructions
- -> Now new: also as video
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As usual, our support staff is available to our customers for all inquiries or to carry out a guided update. We would like to point out that we have made the process efficient, so that it takes a maximum of 30 minutes, provided nothing extraordinary occurs.
Our support team will be happy to assist you and will support you professionally and quickly with your concerns. Don't hesitate to contact us if you have any questions or need assistance.
Good luck and efficient service management with the HEINZELMANN Service.Desk wishes
Your FCS IT Management Solutions team
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Are you already an FCS customer and have a HEINZELMANN support contract?
From HEINZELMANN (V 7.06.001) you need a new license file.
Please contact our sales department for this.
You don't have a HEINZELMANN support contract and would like consulting support?
We are happy to offer you support for a small fee. Contact us about this:
