FCS webinar
Workflow Management - Boost for your processes!
Service & Workflow Automation with the
HEINZELMANN Service.Desk
HEINZELMANN Service.Desk
Thursday, 30.09.2021 // 10:15 - 11:00 a.m.
Optimizing your work processes can be so easy!
Processes often have parallel lines of action and require the interaction of different functional areas. By automating workflows and the associated approval processes, communication and administrative effort can be reduced, thus saving time, reducing costs and increasing employee satisfaction. Cross-departmental benefits can be gained: Services from departments such as facility management, HR, customer care, etc. can be digitized as well as IT processes.
Above all, the key to success lies in knowing the individual requirements of the company and the steps of the processes to be automated that are to be implemented in workflows. In the upcoming webinar, we'll share insights on how to gain these insights and show you how to use the HEINZELMANN Service.Desk Bring your workflow management forward.
We will show you live and in real time how to create a complex workflow from ticket sequences and how you can use it for your purposes. Find out how you can simplify your individual work steps and how you can quickly and efficiently map, control and improve your standard processes company-wide and across departments.
Would you like more information about the webinar that has already been held? Simply contact our sales department!
In addition, we answer the following questions:
- Helpdesk, service management tool and workflows - how do they best go together?
- How do I integrate workflow management into my IT landscape?
- What is the best way to analyze the current situation?
- Which processes can actually be mapped with workflows? Are there perhaps more possibilities for process optimization?
- How do I optimally map my individual work processes in the system so that everything important is displayed and nothing is forgotten?
- What is the easiest way in workflows HEINZELMANN Service.Desk to generate? Where can you find tips and tricks for getting to your destination as quickly as possible?
Presenter:
Julian Saalfrank
Head of IT Consulting and Support
at FCS Fair Computer Systems
Who is the webinar for:
Whether you are looking for a service management tool, a solution for process optimization and automation or the HEINZELMANN Service.Desk are already using, this webinar is suitable for everyone who wants to make smart, simple and quick IT and business decisions. For all HEINZELMANN users there are valuable tips and tricks for using the software.
Our presenter is also available to answer any questions you may have!
Do you already have questions about the webinar?
Send your questions to vertrieb@fair-computer.de
or contact us by phone at +49 (0) 911 810 881 80
What does “workflow management” actually mean?
With the introduction of IT workflows, the gap between classic IT processes and the needs of modern companies can be closed. Existing processes in the company are accelerated and the potential for errors reduced. Work processes can be continuously optimized, which in turn increases the productivity, creativity and efficiency of the individual employees. Time is freed up that previously had to be spent on administrative tasks or additional communication work. The advantage for the workflow owner is that he remains able to act at all times, because he knows which steps are currently being processed and where they are delayed, and he has the option of fine-tuning.
Service management systems, which can often map workflows, replace tried and tested to-do lists and make processes transparent because the system visualizes all work steps for several questioners at the same time. Decisions can be made faster and the individual measures can be implemented more quickly. Workflow management also reduces throughput and idle times. A new sub-process is only started when the start conditions for it are met, i.e. when a previously running process has already ended or a certain point in time has been reached.
The benefits of workflow management:
- Recurring processes can be easily mapped and automated
- By determining the “critical path”: monitoring compliance with deadlines
- Rapid detection of unforeseen process disruptions
- Faster reaction times
- Incorporation of changes into the ongoing process
- Company-wide and cross-departmental transparency of business processes
- Simple mapping of standards and best practices, such as ISIS12 or ITIL
- Evaluation system for continuous process optimization
Sign in
Benefit from synergy effects – ITSM with FCS in practice
Documentation, reporting and control of your IT management
thank you for your attention and for the very good suggestion to present the topic of reporting in FCS.Desk programs with customer projects, i.e. practical relevance. This is how we generate more attention from potential participants. Last but not least, that's why we included the two practical topic blocks in the EventDay.
Every business application stands and falls with the attractive reporting, in addition to the GUI and usability. Maybe we should also go into the graphical possibilities here.
Webinar details:
- Ticket reporting in Heinzelmann (contacts, supporters, customers)
- Creation of activity reports (transfer of HM data in Asset.Desk Reporting - detailed reporting of internal and external employees + automatic dispatch)
- Basic reporting functions (VM report, license overview, installed software
- Jump to software distribution (patch management - interaction Asset.Desk/Install.Desk)
Process as follows:
- Heinzelmann ticket processing with time tracking and asset linking (SGD)
- jump in Asset.Desk: Reporting faulty hardware, reporting DAU, reporting ticket throughput (ALIGIA)
- General report functions in Asset.Desk + Link to license management (VTG)
- Image of installed software and jump to Install.Desk (Kostwein)
- We will show you, among other things, how you can HEINZELMANN Service.Desk Create controlling evaluations, eg for further billing of services, display the ratio of open to processed tickets or you can easily configure graphical evaluations in the form of diagrams individually for you.
- We will show you, among other things, how you can HEINZELMANN Service.Desk Create controlling evaluations, eg for further billing of services, display the ratio of open to processed tickets or you can easily configure graphical evaluations in the form of diagrams individually for you.
- Are you combining your service desk with your IT asset management solution, or are you planning to? We show you how, with just a few clicks of reporting, you can find out whether your hardware configurations are acceptable or whether they may need to be expanded with more main memory, connections, capacity or storage in order to cover unplanned incidents and errors, to react immediately and to identify emerging vulnerabilities at an early stage to be able to prevent.
- We'll also show you how Asset.Desk with the software distribution solution Install.Desk in the areas of reporting and documentation. And finally how you never lose track of your IT landscape again with the right documentation.
We will show you, among other things, how you can HEINZELMANN Service.Desk Create controlling evaluations, eg for further billing of services, display the ratio of open to processed tickets or you can easily configure graphical evaluations in the form of diagrams individually for you.
You will learn how to Asset.Desk, the IT asset management solution from FCS, get essential answers. About whether suitable licenses are available and correctly assigned - including desired and required versions. Whether software packages or hardware extensions may be necessary and whether the required licenses are available. We will show you how you can easily answer such questions with the right configuration and an individual dashboard.
Are you combining your service desk with your IT asset management solution, or are you planning to? We show you how, with just a few clicks of reporting, you can find out whether your hardware configurations are acceptable or whether they may need to be expanded with more main memory, connections, capacity or storage in order to cover unplanned incidents and errors, to react immediately and to identify emerging vulnerabilities at an early stage to be able to prevent.
We'll also show you how Asset.Desk with the software distribution solution Install.Desk in the areas of reporting and documentation. And finally how you never lose track of your IT landscape again with the right documentation.
Service management
Bringing community/administration and citizens together digitally in the crisis - from the citizens' telephone to the online portal
Thursday, 28.05.2020 // 10:15 - 10:45 a.m.
Regardless of whether you are looking for pure trouble ticketing, an ITSM tool or even full service management, the modular structure of the HEINZELMANN Service.Desk individually to the needs and service processes of your company.
It helps you to document error messages, inquiries, problems or requirements in the company or from external customers and to process them in an organized manner. It is also suitable for all types of tasks that have to be processed, decided and completed in a defined process, and much more.
In the upcoming webinar we will give an overview of the basic functions of the HEINZELMANN Service.Desk as well as the latest features and functions.
Among other things, you can look forward to new adjustments in the area of usability for tickets and the ticket list. We will show you how you can best set up your agile project management with the new functions and how you can also use the SCRUM approach for other areas, e.g. for the administration of classic "tasks" within HEINZELMANN by ticket or special ticket type .
Webinar details:
- Service Desk – what are the benefits for your municipality or administration?
- Which practical examples are there from the experience in use in administrations?
- How do I use the HEINZELMANN on the citizen telephone or as a citizen portal as quickly as possible?
- What can be optimized, for example, in resident complaint management or digital corona help?
- Which other service processes can be optimized and which administrative processes can perhaps be completely automated?
- What benefits do you derive from the digitization of these processes?
Regardless of whether you are looking for pure trouble ticketing, an ITSM tool or even full service management, the modular structure of the HEINZELMANN Service.Desk individually to the needs and service processes of your company.
It helps you to document and process error messages, inquiries, problems or requirements in the company or from external customers in a structured manner. It is also suitable for all types of tasks that have to be processed, decided and completed in a defined process.
In the upcoming webinar we will give an overview of the basic functions of the HEINZELMANN Service.Desk as well as the latest features and functions.
The focus is on our new module "Backlog": We will show you how you can use the modern SCRUM approach to manage your projects and plans in an agile manner. For this purpose, the tasks to be completed (tickets) are stored in a "backlog". From this, you simply use drag & drop to form suitable ticket bundles, so-called "sprints", which are to be processed in order to achieve a defined intermediate goal within a specified period of time. A burn-down chart indicates when the work will be completed and shows the remaining effort in relation to the remaining time at any point in time. In this way, you can measure the progress of the project at any time.
You can also look forward to usability improvements for tickets and the ticket list.
Learn all the essentials in just 30 minutes and let yourself be inspired by our powerful and effective HEINZELMANN Service.Desk inspire!
