Tuesday, February 23.02.2021, 10 // 15:11 a.m. – 00:XNUMX a.m

Distribution, installation, updating and uninstallation of software in large networks - quite a time-consuming process, right?

As an administrator, use your time for more important tasks!

How to effectively and easily save resources and time with Install.Desk – the solution for automated and inexpensive software distribution – You can find out how much you can save in the upcoming webinar.

With Install.Desk, FCS is consistently implementing its many years of experience in the field of software management and offers an inexpensive, easy-to-learn solution that is ideally suited to the main tasks involved in software distribution.
Install.Desk supports you with automated software installations and updates on Windows computers without affecting operational processes - all from a central management console.

Can be distributed:
• msi packages
• Default setups
• Snapshots
• Batch files and Windows commands
• Entries, changes and deletions in the registry

The webinar gives you an overview of Install.Desk. Among other things, you will experience live on the software how you create the basis for faster work through uniform revision statuses of all installed applications and at the same time relieve your user helpdesk. We will show you how to form distribution groups and distribution packages and thus ensure and simplify the individual software supply for specific user groups and functional areas.

You will learn how to use Install.Desk's vulnerability management to identify whether there are critical security gaps in your IT, how to then identify vulnerable clients and software and how to easily fix them.

We will show you the optimized web-based software kiosk - the self-service portal for software management in the company. You will learn how you can use the kiosk to let your employees decide for themselves whether and when they want to install which software applications.

If you have any questions afterwards, we'd be happy to answer them!

Install.Desk is a great solution for core software distribution tasks. Convince yourself!

Simply register and participate without obligation.

Presenter:
Julian Saalfrank
Head of IT Consulting and Support at FCS Fair Computer Systems

Service management

Bringing community/administration and citizens together digitally in the crisis - from the citizens' telephone to the online portal

Thursday, 28.05.2020 // 10:15 - 10:45 a.m.

Regardless of whether you are looking for pure trouble ticketing, an ITSM tool or even full service management, the modular structure of the HEINZELMANN Service.Desk individually to the needs and service processes of your company.

It helps you to document error messages, inquiries, problems or requirements in the company or from external customers and to process them in an organized manner. It is also suitable for all types of tasks that have to be processed, decided and completed in a defined process, and much more.

In the upcoming webinar we will give an overview of the basic functions of the HEINZELMANN Service.Desk as well as the latest features and functions.

Among other things, you can look forward to new adjustments in the area of ​​usability for tickets and the ticket list. We will show you how you can best set up your agile project management with the new functions and how you can also use the SCRUM approach for other areas, e.g. for the administration of classic "tasks" within HEINZELMANN by ticket or special ticket type .

Webinar details:

• Service Desk – what are the benefits for your municipality or administration?
• Which practical examples are there from the experience in use in administrations?
• How do I use the HEINZELMANN on the citizen telephone or as a citizen portal as quickly as possible?
• What can be optimized, for example, in resident complaint management or digital corona help?
• Which other service processes can be optimized and which administrative processes can perhaps be completely automated?
• What benefits do you derive from the digitization of these processes?