FCS webinar
AGILE PROJECT MANAGEMENT WITH THE HEINZELMANN SERVICE.DESK
Basic functions, new features, backlog and SCRUM
Thursday, 29.10.2020 // 10:15 - 10:45 a.m.
No more unnecessary work steps!
Regardless of whether you are looking for pure trouble ticketing, an ITSM tool or even full service management, the modular structure of the HEINZELMANN Service.Desk individually to the needs and service processes of your company.
It helps you to document and process error messages, inquiries, problems or requirements in the company or from external customers in a structured manner. It is also suitable for all types of tasks that have to be processed, decided and completed in a defined process.
In the upcoming webinar we will give an overview of the basic functions of the HEINZELMANN Service.Desk as well as the latest features and functions.
The focus is on our new module "Backlog": We will show you how you can use the modern SCRUM approach to manage your projects and plans in an agile manner. For this purpose, the tasks to be completed (tickets) are stored in a "backlog". From this, you simply use drag & drop to form suitable ticket bundles, so-called "sprints", which are to be processed in order to achieve a defined intermediate goal within a specified period of time. A burn-down chart indicates when the work will be completed and shows the remaining effort in relation to the remaining time at any point in time. In this way, you can measure the progress of the project at any time.
You can also look forward to usability improvements for tickets and the ticket list.
Learn all the essentials in just 30 minutes and let yourself be inspired by our powerful and effective HEINZELMANN Service.Desk inspire!
You are welcome to ask questions afterwards.
Presenter:
Julian Saalfrank
Head of IT Consulting and Support at FCS Fair Computer Systems
Would you like more information about the webinar that has already been held? Simply contact our sales department!
Service management
Bringing community/administration and citizens together digitally in the crisis - from the citizens' telephone to the online portal
Thursday, 28.05.2020 // 10:15 - 10:45 a.m.
Regardless of whether you are looking for pure trouble ticketing, an ITSM tool or even full service management, the modular structure of the HEINZELMANN Service.Desk individually to the needs and service processes of your company.
It helps you to document error messages, inquiries, problems or requirements in the company or from external customers and to process them in an organized manner. It is also suitable for all types of tasks that have to be processed, decided and completed in a defined process, and much more.
In the upcoming webinar we will give an overview of the basic functions of the HEINZELMANN Service.Desk as well as the latest features and functions.
Among other things, you can look forward to new adjustments in the area of usability for tickets and the ticket list. We will show you how you can best set up your agile project management with the new functions and how you can also use the SCRUM approach for other areas, e.g. for the administration of classic "tasks" within HEINZELMANN by ticket or special ticket type .
Webinar details:
- Service Desk – what are the benefits for your municipality or administration?
- Which practical examples are there from the experience in use in administrations?
- How do I use the HEINZELMANN on the citizen telephone or as a citizen portal as quickly as possible?
- What can be optimized, for example, in resident complaint management or digital corona help?
- Which other service processes can be optimized and which administrative processes can perhaps be completely automated?
- What benefits do you derive from the digitization of these processes?
