FCS webinar

Service management

Bringing community/administration and citizens together digitally in the crisis - from the citizens' telephone to the online portal

Thursday, 28.05.2020 // 10:15 - 10:45 a.m.

The digitization of public administration has long been one of the greatest challenges. But it has seldom been as urgent as it was during the corona pandemic. Employees/colleagues have been sent to work from home, exit restrictions reduce direct contact with citizens, but citizens have more questions and concerns.

We do not leave you alone!

We'll show you how HEINZELMANN Service.Desk helps to digitally bring administration and citizens together in this exceptional situation.

Webinar details:

  • Service Desk – what are the benefits for your municipality or administration?
  • Which practical examples are there from the experience in use in administrations?
  • How do I use the HEINZELMANN on the citizen telephone or as a citizen portal as quickly as possible?
  • What can be optimized, for example, in resident complaint management or digital corona help?
  • Which other service processes can be optimized and which administrative processes can perhaps be completely automated?
  • What benefits do you derive from the digitization of these processes?

Would you like more information about the webinar that has already been held? Simply contact our sales department!

+49 911 810 881 0
vertrieb@fair-computer.de

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