FCS webinar

Quick & Easy
Asset.Desk - Tips, tricks and best practices!

Thursday, 06.10.2022 // 10:15 - 11:00 a.m.

Asset.Desk is already used by over 300 users and supports you in successfully implementing your IT scanning, inventory and IT asset management. The modular solution combines, among other things, technical, organizational, security-related and commercial information on all company assets in one system. It offers a wide range of functions and possible applications, is constantly being further developed and adapted to new requirements.

In the upcoming webinar we will focus on practical tips and tricks that you may not have known about. Using best practice examples, we will show you how you can use functions for yourself and leave enough time for other tasks.

One thing is clear: If you only know enough useful tricks and operating methods, this will happen Asset.Desk-Handling much more effective - and all in all, even with many smaller system tricks, simple and smooth use results.

Experience the new Asset.Desk version, get rid of questions and requests and learn the most important tips, tricks and best practices on the following topics:

  • Tracking and Scanning – From the initial recording of the entire inventory over the entire IP range to a targeted import via Active Directory, or would you rather use the Windows scan agent?
  • Structure of the localization structure – Basic construction of the structure, rework of the inventory and what the import can do!
  • Clarity in the object area – "The asset sculpture wants to be shaped!"
  • Photo View – "Annoying function or a practical way to get a better overview?"
  • Editing of receipts, labels and "how do you get the company logo in there again?"
  • Custom? – “Yes, that actually works and no, you don’t have to insert a coin”
  • Standardized reporting functions – The preventive measure to prevent conflicts between accounting and IT
  • Integration HEINZELMANN Service.Desk – Identifying problematic hardware, recognizing learning potential and rewarding performance through detailed reporting

Be curious!

Of course there will also be time for questions!

Would you like more information about the webinar that has already been held? Simply contact our sales department!

+49 911 810 881 0
vertrieb@fair-computer.de

Presenter:

Julian Saalfrank
Head of IT Consulting and Support
at FCS Fair Computer Systems

 

Who is the webinar for:

Whether you are looking for a solution for lifecycle management, IT asset management or already Asset.Desk are in action, this webinar is suitable for everyone who wants to make smart, simple and quick IT and business decisions. For all Asset.Desk-User there are also valuable tips and tricks in use with the software.
Our presenter is also available to answer any questions you may have!

Do you already have questions about the webinar?

Send your questions to vertrieb@fair-computer.de

or contact us by phone at +49 (0) 911 810 881 80

Sign in

Benefit from synergy effects – ITSM with FCS in practice

Documentation, reporting and control of your IT management

thank you for your attention and for the very good suggestion to present the topic of reporting in FCS.Desk programs with customer projects, i.e. practical relevance. This is how we generate more attention from potential participants. Last but not least, that's why we included the two practical topic blocks in the EventDay.

Every business application stands and falls with the attractive reporting, in addition to the GUI and usability. Maybe we should also go into the graphical possibilities here.

Webinar details:

  • Ticket reporting in Heinzelmann (contacts, supporters, customers)
  • Creation of activity reports (transfer of HM data in Asset.Desk Reporting - detailed reporting of internal and external employees + automatic dispatch)
  • Basic reporting functions (VM report, license overview, installed software
  • Jump to software distribution (patch management - interaction Asset.Desk/Install.Desk)

 

Process as follows:

  1. Heinzelmann ticket processing with time tracking and asset linking (SGD)
  2. jump in Asset.Desk: Reporting faulty hardware, reporting DAU, reporting ticket throughput (ALIGIA)
  3. General report functions in Asset.Desk + Link to license management (VTG)
  4. Image of installed software and jump to Install.Desk (Kostwein)
  • We will show you, among other things, how you can HEINZELMANN Service.Desk Create controlling evaluations, eg for further billing of services, display the ratio of open to processed tickets or you can easily configure graphical evaluations in the form of diagrams individually for you.
  • We will show you, among other things, how you can HEINZELMANN Service.Desk Create controlling evaluations, eg for further billing of services, display the ratio of open to processed tickets or you can easily configure graphical evaluations in the form of diagrams individually for you.
  • Are you combining your service desk with your IT asset management solution, or are you planning to? We show you how, with just a few clicks of reporting, you can find out whether your hardware configurations are acceptable or whether they may need to be expanded with more main memory, connections, capacity or storage in order to cover unplanned incidents and errors, to react immediately and to identify emerging vulnerabilities at an early stage to be able to prevent.
  • We'll also show you how Asset.Desk with the software distribution solution Install.Desk in the areas of reporting and documentation. And finally how you never lose track of your IT landscape again with the right documentation.

We will show you, among other things, how you can HEINZELMANN Service.Desk Create controlling evaluations, eg for further billing of services, display the ratio of open to processed tickets or you can easily configure graphical evaluations in the form of diagrams individually for you.

You will learn how to Asset.Desk, the IT asset management solution from FCS, get essential answers. About whether suitable licenses are available and correctly assigned - including desired and required versions. Whether software packages or hardware extensions may be necessary and whether the required licenses are available. We will show you how you can easily answer such questions with the right configuration and an individual dashboard.

Are you combining your service desk with your IT asset management solution, or are you planning to? We show you how, with just a few clicks of reporting, you can find out whether your hardware configurations are acceptable or whether they may need to be expanded with more main memory, connections, capacity or storage in order to cover unplanned incidents and errors, to react immediately and to identify emerging vulnerabilities at an early stage to be able to prevent.

We'll also show you how Asset.Desk with the software distribution solution Install.Desk in the areas of reporting and documentation. And finally how you never lose track of your IT landscape again with the right documentation.

Service management

Bringing community/administration and citizens together digitally in the crisis - from the citizens' telephone to the online portal

Thursday, 28.05.2020 // 10:15 - 10:45 a.m.

Regardless of whether you are looking for pure trouble ticketing, an ITSM tool or even full service management, the modular structure of the HEINZELMANN Service.Desk individually to the needs and service processes of your company.

It helps you to document error messages, inquiries, problems or requirements in the company or from external customers and to process them in an organized manner. It is also suitable for all types of tasks that have to be processed, decided and completed in a defined process, and much more.

In the upcoming webinar we will give an overview of the basic functions of the HEINZELMANN Service.Desk as well as the latest features and functions.

Among other things, you can look forward to new adjustments in the area of ​​usability for tickets and the ticket list. We will show you how you can best set up your agile project management with the new functions and how you can also use the SCRUM approach for other areas, e.g. for the administration of classic "tasks" within HEINZELMANN by ticket or special ticket type .

Webinar details:

  • Service Desk – what are the benefits for your municipality or administration?
  • Which practical examples are there from the experience in use in administrations?
  • How do I use the HEINZELMANN on the citizen telephone or as a citizen portal as quickly as possible?
  • What can be optimized, for example, in resident complaint management or digital corona help?
  • Which other service processes can be optimized and which administrative processes can perhaps be completely automated?
  • What benefits do you derive from the digitization of these processes?

Regardless of whether you are looking for pure trouble ticketing, an ITSM tool or even full service management, the modular structure of the HEINZELMANN Service.Desk individually to the needs and service processes of your company.

It helps you to document and process error messages, inquiries, problems or requirements in the company or from external customers in a structured manner. It is also suitable for all types of tasks that have to be processed, decided and completed in a defined process.

In the upcoming webinar we will give an overview of the basic functions of the HEINZELMANN Service.Desk as well as the latest features and functions.

The focus is on our new module "Backlog": We will show you how you can use the modern SCRUM approach to manage your projects and plans in an agile manner. For this purpose, the tasks to be completed (tickets) are stored in a "backlog". From this, you simply use drag & drop to form suitable ticket bundles, so-called "sprints", which are to be processed in order to achieve a defined intermediate goal within a specified period of time. A burn-down chart indicates when the work will be completed and shows the remaining effort in relation to the remaining time at any point in time. In this way, you can measure the progress of the project at any time.

You can also look forward to usability improvements for tickets and the ticket list.

Learn all the essentials in just 30 minutes and let yourself be inspired by our powerful and effective HEINZELMANN Service.Desk inspire! 

Start typing and hit Enter to search