FCS awarded as Double Champion 
The IT market research and consulting company techconsult GmbH gives Fair Computer Systems the Champion Award in the areas of "Software Asset & License Management" and "IT Service Desk". FCS secured a place at the top in both categories in the "Professional User Rating 2020 - IT Operations". And in 2021, FCS will once again be at the forefront!
Asset.Desk
Champion "Software Asset & License Management"
We are particularly proud of the user rating in the "Loyalty" category. The respondents confirmed that the manufacturer's promises about the products were kept, that they would buy the product again and also recommend it to others.
Our product received a top rating in the "Overall product portfolio" category, in which, among other things, it was evaluated how satisfied customers are with the range of supplementary solutions for other areas of IT operations and the range of management and integration tools.
Also cut in the "Functional Scope" areas Asset.Desk well above average. The solution stood out above all due to the possibility of taking a holistic inventory of all software assets across various platforms, including third-party systems and clouds. The automatic determination of the current and future license requirements as well as the comprehensive license reporting also convinced the respondents.
The result is rounded off by the excellent rating in the "User-friendliness" area, in which the implementation, the usability of the user interface and the configurability were examined.
HEINZELMANN
IT Service Desk Champion
Our HEINZELMANN service desk also emerged as the top candidate in the survey. He secured top marks in almost all evaluation criteria.
In the "Innovation" category, the systematic improvement of newly introduced features was rated as a plus.
The "Service and Support" also scores with competence, availability and successful resolution of problems.
The customers were also unanimous in the area of "loyalty" and gave the HEINZELMANN an above-average rating: FCS as the manufacturer kept its promise that you would buy the Service.Desk again and also recommend the product.
The verdict of those surveyed was also very good in terms of "performance". Performance, reliability and maintenance were among the best rated criteria.
The service desk 'cleared up' in every respect in the “User-friendliness” category, where it impressed with the best results in all assessed points. The aspects of implementation, usability of the user interface, configurability and documentation were assessed.
With regard to the "benefit" of the solution, the quality of the IT service has improved after the introduction of the HEINZELMANN with the customers, the costs and the solution effort could be noticeably reduced.
HEINZELMANN
IT Service Desk Champion
Our HEINZELMANN service desk also emerged as the top candidate in the survey. He secured top marks in almost all evaluation criteria.
In the "Innovation" category, the systematic improvement of newly introduced features was rated as a plus.
The "Service and Support" also scores with competence, availability and successful resolution of problems.
The customers were also unanimous in the area of "loyalty" and gave the HEINZELMANN an above-average rating: FCS as the manufacturer kept its promise that you would buy the Service.Desk again and also recommend the product.
The verdict of those surveyed was also very good in terms of "performance". Performance, reliability and maintenance were among the best rated criteria.
The service desk 'cleared up' in every respect in the “User-friendliness” category, where it impressed with the best results in all assessed points. The aspects of implementation, usability of the user interface, configurability and documentation were assessed.
With regard to the "benefit" of the solution, the quality of the IT service has improved after the introduction of the HEINZELMANN with the customers, the costs and the solution effort could be noticeably reduced.
User evaluation on two levels
The respondents assess the company itself on the one hand and the solution, its functions and benefits on the other. The following aspects will be considered:
Technology/Solution Rating
- capacity
- Features
- Ease of use
- solution benefit
- Manufacturer satisfaction in the context of the solution
- Product loyalty and purchase recommendation
company rating
- Innovation
- Total product portfolio
- Service and Support
- Distributors
- online presence
- Price and reference models
- Sustainability
- Information, advice and further training
research and analyst firm
As a research and analyst firm, techconsult has been the partner for providers and consumers of digital technologies and services for 25 years. Analyzes on the user side allow an insight into the problem areas and future visions of the company. More than 20.000 interviews per year with business and IT decision-makers ensure a realistic picture. Success-oriented strategy and implementation advice is provided in connection with the permanent screening of products and services provided by the providers. techconsult has been providing business and IT decision-makers with topic-specific assessment tools for problem area and positioning analysis on digital platforms for many years. techconsult GmbH is managed by the managing partner and founder Peter Burghardt at the Kassel site with a branch in Munich and is part of the Heise Group.:
