The Template add-on module simplifies the reporting of recurring processes!
Frequently received messages of the same origin and standardized requests can be provided as templates for all or specific user groups.
Use self-defined ticket templates to send queries, error and malfunction messages more quickly and process them in a more targeted manner
Frequently received messages of the same origin and standardized requests can be provided as templates for all or specific user groups. A message such as: “Printer does not print” can thus be pre-described, categorized and assigned to the correct group or a specific supporter. Documents, devices (e.g. in case of Asset.Desk coupling) and information can be added as in a normal ticket. With the FORM module, you can also store standardized queries in a template ticket.
A proactive reminder of recurring tasks and deadlines
Have recurring tasks, such as a daily backup tape change, automatically scheduled from a ticket template. You control periodically recurring appointments as tasks for any group or individual users via template tickets. A service automatically activates one-time or periodic reminders in the form of a ticket. This can then – depending on the task and specifications – be processed, closed, or set to completed when the task is fulfilled.
Define ticket types and reporting yourself
Using your own masks and user-defined fields, you can create your own ticket types, such as “Incidents”, “Feature Requests”, “Bugs”, “Workshop Tickets”, “Customer Requests”, etc., in line with your company’s own service management approach. In your own ticket types, you can use standard fields or your own user-defined fields and define them as mandatory fields if necessary.
Test HEINZELMANN Service.Desk for free or purchase it directly
The price for our HEINZELMANN solution depends on the supporters/employees who process your tickets. HEINZELMANN costs only €1.095,00 in the starting version with three supporter licenses including one admin. Please contact us, we will be happy to make you an individual offer.