The Template add-on module simplifies the reporting of recurring processes!
Frequently incoming messages from the same source and standardized requests can be provided as templates for all or specific user groups.
Proactive reminder of recurring tasks and appointments
Have recurring tasks, such as a daily backup tape change, automatically created from a ticket template on a scheduled basis. Periodically recurring appointments can be controlled as tasks for any group or individual users using template tickets. A service automatically activates one-time or periodically created reminders in the form of a ticket. Depending on the task and specifications, the ticket can be edited, closed or set to completed when the task is done.
Frequently used ticket templates
A message such as: “Printer does not print” can thus already be prescribed, categorized and assigned to the correct group or a special supporter. Documents, devices (e.g. with Asset.Desk coupling) and information can be added just like a normal ticket. In conjunction with the FORM module, you can also store standardized queries in a template ticket.
Test HEINZELMANN Service.Desk for free or purchase it directly
The price for our HEINZELMANN solution depends on the supporters/employees who process your tickets. HEINZELMANN costs only 995€ in the starting version with three supporter licenses including one admin. Please contact us, we will be happy to make you an individual offer.