ADDITIONAL MODULE: TEMPLATE
Simplified reporting of recurring problems!
Frequently incoming messages from the same source and standardized calls can be provided as a template for all or specific user groups.
Proactive reminder of recurring tasks and appointments
Have recurring tasks, such as a daily backup tape change, automatically created from a ticket template on a scheduled basis. Periodically recurring appointments can be controlled as tasks for any group or individual users using template tickets. A service automatically activates one-time or periodically created reminders in the form of a ticket. Depending on the task and specifications, the ticket can be edited, closed or set to completed when the task is completed.
Frequently used ticket templates
A message such as: “Printer does not print” can thus already be prescribed, categorized and assigned to the correct group or a special supporter. Documents, devices (e.g. with Asset.Desk coupling) and information can be added just like a normal ticket. In conjunction with the FORM module, you can also store standardized queries in a template ticket.
Test HEINZELMANN Service.Desk for free or purchase it directly
The price for our HEINZELMANN solution depends on the supporters/employees who process your tickets. HEINZELMANN costs only 995€ in the starting version with three supporter licenses including one admin. Please contact us, we will be happy to make you an individual offer.