At a glance:
- No more double work: Duplicating Workflows
- Making complex things simple: Workflow in Workflow
- Get personal: Individual mail notifications
- Something to catch the eye: New, printer-friendly design of the workflow reports
Adjustments in the ticket:
- Asset data without Asset.Desk: Manual import of asset data via CSV interface
- To the point: Central processing of keywords
- A process is delayed: Requesting a change in due data
- Improve reporting schematics: Categories now also for ticket types
Take a closer look at our features:
No more double work: Duplicating Workflows
From now on you can easily duplicate existing workflows completely. This is good if you have similar workflows with small deviations. In this case, you do not always have to create the twin workflows individually, but can simply make small changes to the copied workflow. This function thus accelerates your work processes many times over, as you can fall back on an already existing, well-thought-out and functioning workflow framework.
Making complex things simple: Workflow in Workflow
With HEINZELMANN 5.35 you can use existing workflows as a module and embed them into workflows as sub-processes. The use of one workflow within another simplifies the reproduction of complex work processes in service management because not every single step has to be redefined. A practical example: The complex workflow “New Employee” only needs to be defined once, after which it can easily be embedded into a new workflow together with the existing activities.
Get personal: Individual mail notifications
From now on, mail notifications can be individually designed and adapted from within the workflow. Determine yourself which notifications your customer receives when a ticket is created and greet him personally, for example when confirming his action.
Something to catch the eye: New, printer-friendly design of the workflow reports
We have revised the workflow reports for you. With the new version, the format has been adapted and a printer-friendly design has been created.
Adjustments in the ticket:
Asset data without Asset.Desk: Manual imports of asset data via CSV interface
The data of your assets can now be imported into the HEINZELMANN manually and without Asset.Desk via a CSV interface. This way Excel inventory lists and any inventory system can be connected. You simply click on “Import”, afterwards you will receive a ready-made Excel list, which you can use for orientation. After you have completed the list, you can easily upload it to the HEINZELMANN.
To the point: Central processing of keywords
If you were able to assign keywords to your tickets before, the latest version even suggests keywords as soon as you start typing. Afterwards you can evaluate in a list how many tickets have been posted for which keywords. This allows you to reference different tickets, for example to a specific meeting.
A process is delayed: Requesting a change in due date
It is not always so easy to change a due date… Depending on your organizational structure and the settings of the HEINZELMANN, changes regarding the due date of a ticket can now be requested from the registered contact. This contact will get a message as soon as you have entered an extension of the time, for example. This way it can be ensured that the registered clerk is always up to date or the boss can question delays.
New introduction – Create reporting schema: Categories now also for ticket types
Categories can now be linked not only to user groups but also to ticket types. This makes the HEINZELMANN even more flexible and offers new fields of application.
You are already FCS customer and signed a HEINZELMANN support contract?
>> Then you can download the new version for free. Please contract our Support or sales department.
You do not have a support contract and would like to purchase the new version?
>> Our sales team will be pleased to advice you!
We wish you much efficiency, success and joy with our new ServiceDesk HEINZELMANN 5.35!
Your FCS IT Management Solutions Team