HEINZELMANN 5.30

The following new HEINZELMANN features are waiting for you:

  • Reporting function for user-defined fields
  • Extension of Device View – Create and Manage Assets
  • History for user changes
  • Increased degree of personalization through avatars

 

Reporting function for user-defined fields

With the new version HEINZELMANN 5.30 the concept of tickets is extended by a reporting function. According to your service management approach, you can create incidents, feature requests, bugs, workshop tickets, customer requests, etc. with your own masks and user-defined fields. It is now possible to evaluate your individual fields in reporting. As usual, you can export or print the reports in different file formats.

 

Extension of the Device View – Create and Manage Assets

Similar to our IT asset management solution Asset Desk, you can now also create and manage different assets at HEINZELMANN and fill them with the device data that is essential for you. At a glance, you now have the important basic data, BIOS & OS, all commercial data, software data and tickets for the respective asset available in one view. If you are already using Asset.Desk, all data for these areas is now easily available in HEINZELMANN. Of course, you can also add the data manually. And so much in advance: Further external interfaces are planned.

 

History for user changes

If changes have been made to a user or user group, you can now call them up clearly in a history.

 

Increased degree of personalization by avatars

And finally something for the eye! With the new HEINZELMANN Version 5.30 you can deposit an avatar for yourself and your colleagues.
In addition, user groups can also be personalized with a corresponding avatar.

 

 

HelpDesk evaluations

Combine HEINZELMANN and Asset.Desk and get an evaluation of ticket throughput and ticket events. 

In the action area “Helpdesk” in Asset.Desk you will now find new evaluations of ticket throughput and ticket events from our service desk HEINZELMANN.

The ticket throughput of a desired month can be evaluated using a column chart. The number of created, closed and still open tickets is displayed. The numbers can be related to the previous month as well as to the total number of tickets.

For the Ticket events (ticket events) there is a new report, including information on ticket, event description, costs, effort, project assignment, supporter and contact / employee per event.

 

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FCS customers with a HEINZELMANN support contract
can download the new version for free.

Please contact our support or our sales .

You have no support contract and want to purchase the new version?
Our sales team will be happy to advise you:

>> Contact

We wish you much efficiency, success and joy with our new ServiceDesk HEINZELMANN 5.30!

Your FCS IT Management Solutions Team

 

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