Asset.Desk 8.10.3: New Cloud Scanner, EAM report, HelpDesk evaluations

New cloud scanners.

The new Asset.Desk-Version expands the inventory of cloud resources and the integration of cloud-based software subscriptions.
New to the range of functions are cloud scanners for Amazon AWS, Hetzner cloud and G Suite by Google.

Inventory:

Amazon AWS Scanners

The ones operated by you in the AWS Cloud are inventoried Resources per organization. You centrally determine which organizations and which resource types should be scanned individually. The scanned AWS resources are then stored in the central database of Asset.Desk saved and displayed in the well-known tree structure of the management console.

In particular, the data

• of organizations
• of the created accounts,
• of the virtual machines,
• the app services,
• of storage accounts and
• of the databases of your Amazon AWS cloud environment are scanned.

Asset.Desk connects partners, contracts and cost center affiliations with every organization from the cloud. For example, client-specific costs can be displayed and offset.

Hetzner CloudScanner

The ones you operate in the Hetzner Cloud are inventoried resources per project. You determine which projects and which resource types should be scanned individually. The scanned Hetzner cloud resources are also stored in the central database of Asset.Desk saved and displayed in a tree structure of the manager.

In particular, the data

• of projects
• of the virtual machines,
• of storage accounts as well
• of the networks in your Hetzner Cloud environment are scanned.

With the Hetzner Cloud, in Asset.Desk Also assign one or more contracts, a cost center and the company code as well as a partner and a default service type for billing per project.

Licensing:

G Suite scanners

The scanner always calls up to date

• those of you subscribed SKUs (software subscriptions),
• the to available apps and services and
• the respective assigned authorize user accounts from the G Suite Cloud.

You always look up-to-date in Asset.Desk, which employees are licensed for the SKU “G Suite Business”, for example.

Your advantage: 

The extension of license management in Asset.Desk for G Suite software subscriptions in the cloud:

• In Asset.Desk associate a license with a G Suite SKU.
• The license management of Asset.Desk then allows an automatic catalog and license assignment to the authorized users of this SKU.
• The licenses from the software subscription are included in the license balance without manual intervention.

EAM report

 Enterprise Asset Overview Report (EAM Report)

The "Enterprise Asset Overview" combines IT resources, furniture objects and other assets of your company in one report and provides comprehensive information on the entire inventory.

The following identification data is displayed for each asset in the report:

• inventory numbers
• Manufacturers
• Model
• All maintained commercial data
• All data related to lifecycle management

The EAM report allowed Search, group, filter, Print  and Data export for all inventoried objects of the company in a report for all customers who store both their IT objects and their furniture in Asset.Desk .

HelpDesk evaluations

Combine HEINZELMANN and Asset.Desk: Receive an evaluation of ticket throughput and ticket events from now on 

In the action area "Helpdesk" you will now find in Asset.Desk new evaluations of ticket throughput and ticket events from our service desk HEINZELMANN.

The ticket throughput of a desired month can be evaluated using a bar chart. The number of created, closed and still open tickets is shown. The numbers can be compared with the previous month and with the respective total number.

All ticket events (Ticket Events) there is a new report, including information on the ticket, event description, costs, effort, project assignment, supporter and contact / employee per event.

We wish you lots of success and joy with the new version!

Your FCS team