FCS Webinar:
HEINZELMANN in the Corona operation → effective tracking of risk cases
HEINZELMANN in the Corona operation → effective tracking of risk cases
Thursday, 28.01.2021 // 10:15 - 10:45 a.m.
IT service management &
Digital contact tracing
Tracking the course of infection is central to combating the pandemic.
Digital contact tracking using IT service management software (ITSM/SM) can be an important measure here, as it eliminates paperwork, faxes, Excel lists and other delays in the daily work of the citizen and health authorities.
Since IT service management combines a wide variety of service functions, its use offers enormous potential when it comes to constantly tracking the contacts of infected people.
The HEINZELMANN Service.Desk as a professional ITSM solution helps:
- in the effective handling of citizen inquiries
- in the tracking of travelers returning and in other tasks of the municipalities and authorities
- eg when reporting suspected cases to the health department
With helpdesk and issue tracking functions, the automated creation and assignment of contacts ensures that inquiries and reports are tracked seamlessly. This leads to the structuring of the cases and faster responsiveness. Thanks to the extensive reporting, every step remains traceable even afterwards.
The multi-channel approach for ticket entry (self-service web portal, homepage form, e-mail or telephone) enables the HEINZELMANN to be easily and flexibly integrated into operational processes. For example, anyone returning from a risk area or infected person can use a web form to contact the authority or office and thereby register. The transmitted data automatically generates a ticket in the HEINZELMANN. This means that the responsible employees have all the data available digitally in one system right from the start. Telephone chains can be broken in this way and valuable time is freed for the actual tasks.
The tracking of the tickets through work and watch lists makes the work easier for the clerks. The classification of tickets according to importance, the automatic assignment and forwarding of tasks to groups, roles and people while ensuring data security accelerates the work of the responsible authority and contributes to the effective handling of cases in Corona times.
All essential data is always received in a tool, where it is processed and forwarded in a structured manner. If desired, standardized processing steps can be further automated by creating workflows. Export functions allow suspected cases to be forwarded to the health department.
We will use practical examples to show you how you can use the functions for yourself.
All the essentials in 30 minutes
You are welcome to ask any questions at the end.
Presenter:
Bastian Brand
Head of IT Management Solutions and ITSM specialist
FCS Fair Computer Systems GmbH
Would you like more information about the webinar that has already been held? Simply contact our sales department!
FCS Webinar:
HEINZELMANN in the Corona operation → effective tracking of risk cases
HEINZELMANN in the Corona operation → effective tracking of risk cases
Thursday, 28.01.2021 // 10:15 - 10:45 a.m.
IT service management &
Digital contact tracing
Tracking the course of infection is central to combating the pandemic.
Digital contact tracking using IT service management software (ITSM/SM) can be an important measure here, as it eliminates paperwork, faxes, Excel lists and other delays in the daily work of the citizen and health authorities.
Since IT service management combines a wide variety of service functions, its use offers enormous potential when it comes to constantly tracking the contacts of infected people.
The HEINZELMANN Service.Desk as a professional ITSM solution helps:
- in the effective handling of citizen inquiries
- in the tracking of travelers returning and in other tasks of the municipalities and authorities
- eg when reporting suspected cases to the health department
With helpdesk and issue tracking functions, the automated creation and assignment of contacts ensures that inquiries and reports are tracked seamlessly. This leads to the structuring of the cases and faster responsiveness. Thanks to the extensive reporting, every step remains traceable even afterwards.
The multi-channel approach for ticket entry (self-service web portal, homepage form, e-mail or telephone) enables the HEINZELMANN to be easily and flexibly integrated into operational processes. For example, anyone returning from a risk area or infected person can use a web form to contact the authority or office and thereby register. The transmitted data automatically generates a ticket in the HEINZELMANN. This means that the responsible employees have all the data available digitally in one system right from the start. Telephone chains can be broken in this way and valuable time is freed for the actual tasks.
The tracking of the tickets through work and watch lists makes the work easier for the clerks. The classification of tickets according to importance, the automatic assignment and forwarding of tasks to groups, roles and people while ensuring data security accelerates the work of the responsible authority and contributes to the effective handling of cases in Corona times.
All essential data is always received in a tool, where it is processed and forwarded in a structured manner. If desired, standardized processing steps can be further automated by creating workflows. Export functions allow suspected cases to be forwarded to the health department.
We will use practical examples to show you how you can use the functions for yourself.
All the essentials in 30 minutes
You are welcome to ask any questions at the end.
Presenter:
Bastian Brand
Head of IT Management Solutions and ITSM specialist
FCS Fair Computer Systems GmbH
Registration:
Webinar details:
We will show you...
- how the budget evaluation keeps you up to date on how much is reserved for a budget item through cost estimates or has already been used up by costs incurred.
- how to always keep an eye on the value of your remaining budget in order to be able to plan further expenses better in this way.
- how you can easily graphically display the status of the consumption of a financial volume and all the details for each budget line:
about expenses in purchasing
about payments in contract management
or via cost entries in the object books that contribute to the consumption of the budget. - what advantages you have with "budget control" in connection with the modules "purchasing" and "contract management" to get the most out of your budget control.
- with which clicks you can easily assign a standard budget to each employee, asset or service and finally
- how you always remain master of the cost situation in the defined period and can always react in good time.
You are welcome to ask questions afterwards.
