FCS Customer Survey

IT solutions
Products
- IT Asset Lifecycle Management
- Helpdesk &
  IT service management
- Software deployment
- USB & Endpoint Security
- Encrypted USB stick
- Reservation & loan system
  - Reserva
  - Example of use
Events & Webinars
Downloads
Companys
FCS Drive
Contact
Support

IT solutions
Products
Events & Webinars
Downloads
Companys
FCS Drive
Contact
Support

Name *

First Name*

E-Mail *

Companies*

Position*

1. Which FCS solutions do you use?*

Asset.Desk

HEINZELMANN Service.Desk

Security Desk

Install Desk

2. What were the key reasons why you chose an FCS solution?

Der Preis

The individual offer

The people of the company

The quality of the solutions

Third Party Recommendation

Other note:

3. How often do you use the FCS solutions on average?

The software is in daily use

Several days a week

Occasionally

4. If you had to criticize something, where would you start?

At the software

At the consultation

Insufficient information (documentation, manuals, explanations)

I have nothing to criticize

Can you further specify your criticism:

5.a How do you rate the performance of the products?*

good

Medium

bad

Tick as applicable:

The solution performs well

Reliability is guaranteed

Maintenance is assured

Remote capability is guaranteed

Other note:

5.b You use several products, are there differences in performance?

capacity Asset.Desk

good

Medium

bad

Unspecified

Other note:

capacity HEINZELMANN Service.Desk

good

Medium

bad

Unspecified

Other note:

Performance Security.Desk

good

Medium

bad

Unspecified

Other note:

Performance Install.Desk

good

Medium

bad

Unspecified

Other note:

6.a How do you rate the user-friendliness?*

good

Medium

bad

Tick as applicable:

Easy implementation/installation was given

The user interface (GUI, CLI) is easy to use (usability).

High configurability is given

Documentation in the software ("What's new?") provides sufficient information

Other note:

6.b You use several products, are there differences in user-friendliness?

Ease of use Asset.Desk

good

Medium

bad

Unspecified

Other note:

Ease of use HEINZELMANN Service.Desk

good

Medium

bad

Unspecified

Other note:

Ease of use Security.Desk

good

Medium

bad

Unspecified

Other note:

Ease of use Install.Desk

good

Medium

bad

Unspecified

Other note:

7. How satisfied are you with our support?*

Very satisfied

Satisfied

Satisfied enough

dissatisfied

Very dissatisfied

Tick as applicable:

Support is always available during business hours (e.g. via telephone hotline, email or chat)

Support has a high level of competence and can help with all matters

Fast turnaround on fixes to issues

Other note:

8. How satisfied are you with our service?*

Very satisfied

Satisfied

Satisfied enough

dissatisfied

Very dissatisfied

Tick as applicable:

High level of competence in sales in determining needs and designing solutions

The license structure is transparent

Individual requirements will be addressed accordingly and I will be given comprehensive advice

I find my way around the download area easily and can easily download new versions

I will receive all information about new features and products promptly

I would like more online interaction with other customers

Other note:

9. We want you to always be informed about new features. Do you feel sufficiently informed?*

Ja

No

Tick as applicable:

Newsletters and news on the website are sufficient to provide me with comprehensive information

I find the webinars that provide information about new products to be comprehensively informative

I would also like a video for new features

Do you have suggestions for improving existing information material or would you like a different way of obtaining information?

10. The HEINZELMANN is already a platform-independent web application, would you consider this also for the other FCS solutions (e.g Asset.Desk) wish?*

Platform-independent web application: Is an application program based on the client-server model. Unlike classic desktop applications, web applications are not installed locally on the user's computer. The web application is used via a web browser. Most of the maintenance work can be done via the server, which saves time and money.