2021
FCS Event Day
Agenda
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Inventory and Lifecycle Management: From the installation in the system to disposal - manage your IT resources and other assets without problems and without stress!
Inventory and Lifecycle Management
Watch out! The basis for successful IT asset management is the inventory of all hardware and software data in the company, whether physical, virtual, mobile or in the cloud.
In the first subject block, you will learn everything you need to know about IT Lifecycle Management!
Which software is installed on which devices? Which employees work with outdated software or hardware? Where are the assets located? Are the assets accompanied over the entire life cycle - from procurement to disposal? We provide you with the answers to these and many other questions, and even better - we will provide them in our IT asset management software Asset.Desk demonstrate!
License and contract management: Ensure compliance, avoid stumbling blocks and don't pay more than necessary!
License and contract management
When it comes to effective IT asset management, there is of course no way around software license management (SAM)!
We'll show you how to use Asset.Desk Easily avoid over- and under-licensing, minimize the risk of license violations, reduce downtime due to missing licenses, reduce time spent on license management and proof of compliance. Find out how you can create an overview of future requirements and for your budget rounds in no time at all.
Additionally see how easy it is to sign contracts Asset.Desk to manage and to introduce cash flow management for clear sales and cost planning.
We also give you helpful tips and tricks on how to successfully avoid stumbling blocks in the future.
Reservation and lending: Borrow objects and book rooms - very intuitively via the self-service portal!
Reservation and Lending
Would you like to be able to reserve or borrow rooms and assets quickly and easily?
Learn Reserva, know our self-service portal, with which your employees in the company or external parties can reserve borrowable assets such as projectors, flipcharts, notebooks, etc. or, for example, meeting rooms themselves. The web-based portal shows the time availability of the assets / rooms in the calendar and interacts with the Asset.Desk-Database. The portal can be accessed via any standard browser, you can create and manage your reservations quickly and easily on your PC, tablet or smartphone.
Inventory and Lifecycle Management: From the installation in the system to disposal - manage your IT resources and other assets without problems and without stress!
Watch out! The basis for successful IT asset management is the inventory of all hardware and software data in the company, whether physical, virtual, mobile or in the cloud.
In the first subject block, you will learn everything you need to know about IT Lifecycle Management!
Which software is installed on which devices? Which employees work with outdated software or hardware? Where are the assets located? Are the assets accompanied over the entire life cycle - from procurement to disposal? We provide you with the answers to these and many other questions, and even better - we will provide them in our IT asset management software Asset.Desk demonstrate!
License and contract management: Ensure compliance, avoid stumbling blocks and don't pay more than necessary!
When it comes to effective IT asset management, there is of course no way around software license management (SAM)!
We'll show you how to use Asset.Desk Easily avoid over- and under-licensing, minimize the risk of license violations, reduce downtime due to missing licenses, reduce time spent on license management and proof of compliance. Find out how you can create an overview of future requirements and for your budget rounds in no time at all.
Additionally see how easy it is to sign contracts Asset.Desk to manage and to introduce cash flow management for clear sales and cost planning.
We also give you helpful tips and tricks on how to successfully avoid stumbling blocks in the future.
Reservation and lending: Borrow objects and book rooms - very intuitively via the self-service portal!
Would you like to be able to reserve or borrow rooms and assets quickly and easily?
Learn Reserva, know our self-service portal, with which your employees in the company or external parties can reserve borrowable assets such as projectors, flipcharts, notebooks, etc. or, for example, meeting rooms themselves. The web-based portal shows the time availability of the assets / rooms in the calendar and interacts with the Asset.Desk-Database. The portal can be accessed via any standard browser, you can create and manage your reservations quickly and easily on your PC, tablet or smartphone.
Software deployment
We'll give you a 30-minute crash course on our software Install Desk, the solution for automated and smart software distribution. You get an overview of all functions and get to know the vulnerability management as well as our software kiosk.
User help desk
2020 was a lot of stress for your service desk? So that you can keep a calm head this year, we will present it to you HEINZELMANN Service.Desk .
Find out how it supports you in recording, documenting and organizing error messages, inquiries, problems or requirements. We will show you how you can automate your processes with workflow management and thus make them more efficient - not only in IT, but also across departments!
Also get to know the latest innovative extensions - so that you are also prepared for all challenges in 2021!
Practical examples / customer projects
During these slots on EventDay, we will present use cases from projects that we were able to realize together with our great customers!
We present you how small changes Asset.Desk and the HEINZELMANN Service.Desk have created completely new application possibilities! Let yourself be surprised!
Networking
Corona has changed a lot - for example our EventDay or the cooperation with other...
So that you can get in touch with each other and exchange ideas despite the special circumstances,
it is very important to us to bring you together!
Use the time to share experiences, discuss needs or
easy to make new contacts.
Have fun!
Questions and answers:
We take our time!
You have questions for us? bring it on! Would you like to know more about our products? Talk to us about it! We'd be happy to stay a little longer and provide you with the information you need!
Who knows, maybe you would also like to arrange an individual consultation appointment...?
Distributing software efficiently: Clever solutions for budget-saving software management!
Software deployment
We'll give you a 30-minute crash course on our software Install Desk, the solution for automated and smart software distribution. You get an overview of all functions and get to know the vulnerability management as well as our software kiosk.
User Helpdesk: Increase service quality, optimize and automate IT-based processes and workflows - and keep an eye on everything!
User help desk
2020 was a lot of stress for your service desk? So that you can keep a calm head this year, we will present it to you HEINZELMANN Service.Desk .
Find out how it supports you in recording, documenting and organizing error messages, inquiries, problems or requirements. We will show you how you can automate your processes with workflow management and thus make them more efficient - not only in IT, but also across departments!
Also get to know the latest innovative extensions - so that you are also prepared for all challenges in 2021!
Convince yourself: We present the theory in practice - two practical examples and customer projects!
Practical examples / customer projects
During these slots on EventDay, we will present use cases from projects that we were able to realize together with our great customers!
We present you how small changes Asset.Desk and the HEINZELMANN Service.Desk have created completely new application possibilities! Let yourself be surprised!
Networking: time for exchange!
Networking
Corona has changed a lot - for example our EventDay or the cooperation with other...
So that you can get in touch with each other and exchange ideas despite the special circumstances,
it is very important to us to bring you together!
Use the time to share experiences, discuss needs or
easy to make new contacts.
Have fun!
Do you have any questions afterwards? We have the answers!
We take our time!
You have questions for us? bring it on! Would you like to know more about our products? Talk to us about it! We'd be happy to stay a little longer and provide you with the information you need!
Who knows, maybe you would also like to arrange an individual consultation appointment...?
Registration:
Lifecycle management
Properly manage IT resources and other assets from inventory and installation in the system to disposal!
Watch out! The basis for successful IT asset management is the inventory of all hardware and software data in the company, whether physical, virtual, mobile or in the cloud.
In the first subject block, you will learn everything you need to know about IT Lifecycle Management!
Which software is installed on which devices? Which employees work with outdated software or hardware? Where are the assets located? Are the assets accompanied over the entire life cycle - from procurement to disposal? You can get answers to these and more questions live on our IT asset management solution Asset.Desk
License and contract management
Ensure compliance, avoid stumbling blocks and don't pay more than necessary!
When it comes to effective IT asset management, there is of course no getting around license management.
We show you how to easily prevent over- and under-licensing, minimize the risk of license violations, reduce downtime due to missing licenses, reduce the time spent on license management and proof of compliance
and how you can quickly get an overview of future requirements to simplify budgeting and planning. Find out and get tips and tricks on how to successfully prevent tripping hazards.
Reservation and Lending
Borrow assets and book rooms via self-service portal!
Would you like to be able to reserve or borrow your assets as easily as possible?
Get to know our self-service portal, with which your employees in the company or external parties can borrow certain assets such as projectors, flipcharts, notebooks, etc. themselves. The web-based portal shows the time availability of the assets in the calendar and interacts with the Asset.Desk Database. You can create and manage your reservations quickly and easily via browser and thus on your PC, tablet or smartphone.
Lifecycle management
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License and contract management
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reserve assets
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09:30 – 11:30 am:
Lifecycle management – properly manage IT resources and furniture from installation in the system to disposal!
The basis for successful IT asset management is the inventory of all hardware and software data in the company, whether physical, virtual, mobile or in the cloud. Intelligent scanners automatically read the required data from the relevant platforms, operating systems and active directories and organize them in the system. Find out how you can easily add commercial data or, for example, information on security, risk, protection status or GDPR. Would you also like to record other assets, such as furniture or medical equipment? No problem with Asset.Desk!
We will show you how to manage all your assets over the entire lifecycle, from purchase to disposal, how to manage licenses and contracts in Asset.Desk and thus create transparency in inventory and costs.
In addition, the demands for efficient and modern IT equipment in the workplace are growing faster and device-independent and easy access to files and applications from anywhere in the world has not only been part of the new world of work since Corona. To make matters worse, rapid technical advances are making it increasingly difficult to plan the costs for IT resources.
This can be remedied by complete virtualization of the desktop PC, a so-called virtual desktop infrastructure (VDI). Virtual or hosted desktops and thin clients are primarily used with the aim of standardizing the IT infrastructure, simplifying client administration and reducing costs. Greater security, company-wide centralized desktop management and reduced time expenditure are further advantages of VDIs. We'll show you how to take on the challenge Asset.Desk easy to manage.
License and contract management - the right way to deal with hybrid environments
Functioning management of software licenses is more important than ever in hybrid environments. The result is often self-installation by employees and multiple subscriptions to software. That being said, manufacturers' licensing metrics are becoming increasingly complex and constantly changing. Keeping a complete overview is becoming increasingly difficult. We will show you, among other things, how to Asset.Desk Avoid compatibility problems with new software versions, minimize downtime due to missing licenses, sort out unused software and thus improve your IT budget and have more budget for necessary IT projects. Of course, a successful implementation of the tool is the basis. What you can look out for when using Asset.Desk you have to pay attention to and what the most valuable tips and tricks are, you will learn briefly and concisely.
Reserve assets via self-service portal
Get to know our self-service portal, with which your employees in the company or external parties can borrow certain assets such as projectors, flipcharts, notebooks, etc. themselves. The web-based portal shows the time availability of the assets in the calendar and interacts with the Asset.Desk Database. You can create and manage your reservations quickly and easily via browser and thus on your PC, tablet or smartphone.
Install software independently without admin? Sure - with the "pull system" for users
We will give you a brief overview of Install.Desk. The solution for automated and inexpensive software distribution.
You will get an overview of the solution. Among other things, you will experience live on the software how you create the basis for faster work through uniform revision statuses of all installed applications and at the same time relieve your user helpdesk. We will show you how to form distribution groups and distribution packages and thus ensure and simplify the individual software supply for specific user groups and functional areas. You will learn about vulnerability management and the software kiosk.
Increase service quality by optimizing and automating IT-based processes and workflows - while keeping an eye on costs
The shift of work to the home office seemed like a stress test and showed how companies are positioned in terms of ITSM: Is IT support efficient enough? Are the IT processes flexible and resilient enough to deal with such crises? Of course, many IT services in companies are now standardized, automated and work cost-efficiently with consistently high quality. A software that many companies are already using for this purpose: The HEINZELMANN Service.Desk
The HEINZELMANN Service.Desk is our service management software. We will show you how the HEINZELMANN supports you in recording, documenting and processing error messages, inquiries, problems or requirements in an organized manner. Workflow management often plays a special role here. This is suitable for all types of tasks that have to be processed, decided and completed in a defined process.
In addition, we briefly and concisely present the latest and innovative extensions. Such as the Scrum module or the web form module. This gives you the option of integrating access to service management into your own homepage via a web form and thus being able to channel inquiries in a targeted manner.
Application examples
We will show you different possible uses of FCS products that you may not even know about! Let yourself be surprised!
- Application example 1: Asset.Desk
- Application example 2: HEINZELMANN Service.Desk
Service management
Bringing community/administration and citizens together digitally in the crisis - from the citizens' telephone to the online portal
Thursday, 28.05.2020 // 10:15 - 10:45 a.m.
Regardless of whether you are looking for pure trouble ticketing, an ITSM tool or even full service management, the modular structure of the HEINZELMANN Service.Desk individually to the needs and service processes of your company.
It helps you to document error messages, inquiries, problems or requirements in the company or from external customers and to process them in an organized manner. It is also suitable for all types of tasks that have to be processed, decided and completed in a defined process, and much more.
In the upcoming webinar we will give an overview of the basic functions of the HEINZELMANN Service.Desk as well as the latest features and functions.
Among other things, you can look forward to new adjustments in the area of usability for tickets and the ticket list. We will show you how you can best set up your agile project management with the new functions and how you can also use the SCRUM approach for other areas, e.g. for the administration of classic "tasks" within HEINZELMANN by ticket or special ticket type .
Webinar details:
- Service Desk – what are the benefits for your municipality or administration?
- Which practical examples are there from the experience in use in administrations?
- How do I use the HEINZELMANN on the citizen telephone or as a citizen portal as quickly as possible?
- What can be optimized, for example, in resident complaint management or digital corona help?
- Which other service processes can be optimized and which administrative processes can perhaps be completely automated?
- What benefits do you derive from the digitization of these processes?
