IT asset lifecycle and service management: practical insights into Asset.Desk and HEINZELMANN Service.Desk

25.05.2023 // 10:00 a.m. – 15:00 p.m

Be there when it says: EventDay in May 2023! Discover the world of IT Asset Lifecycle Management (ITALM) and IT Service Management (ITSM) and learn first-hand how our innovative products Asset.Desk and HEINZELMANN Service.Desk Support companies and public administrations to manage and optimize their IT systems more effectively.

Benefit from practical exchange!
Exciting practical knowledge through guest contributions and joint exchange of experiences

The EventDay offers you a valuable opportunity to gain practical insights into our software solutions and to benefit from best practices and guest contributions. Learn how them Asset.Desk and HEINZELMANN Service.Desk in your organization and you can benefit from the numerous advantages of the software.

Online participation via WebEx

EventDay will take place online via WebEx, allowing you to attend from the comfort of your desk. After registering, you will receive a link to the event.

Networking and Expertise!

You have the opportunity to network with other participants and to expand your specialist knowledge in the field of IT asset and service management and to exchange information about the use of the products. Use this opportunity to make valuable contacts, ask questions and share experiences.

The spring EventDay focuses on Asset.Desk and the HEINZELMANN Service.Desk

With Asset.Desk companies, administrations and organizations can centrally manage and optimize their entire inventory of software and hardware components as well as the associated technical, commercial, organizational and security-related data. From IT inventory to asset acquisition and disposal to license and contract management and mobile inventory control - Asset.Desk covers everything including the integration of barcode, QR code or RFID technology. It enables the central administration and control of IT assets and industry-specific objects - such as machinery or vehicle fleets - in order to keep track, optimize use and maintenance and save costs.

HEINZELMANN Service.Desk is a powerful IT service management solution that has all the functions of an effective ticket system and is scalable, depending on requirements. But that is not all - HEINZELMANN Service.Desk is also a full-service management solution with automated workflows and support for cross-departmental processes such as employee onboarding and offboarding. From creating tickets to troubleshooting HEINZELMANN Service.Desk a seamless and effective solution that helps companies, administrations and organizations to manage their IT systems more effectively and to solve problems quickly. In addition, it is also used in non-IT areas. For example, service centers, complaint management or general customer service are common areas of application for our customers. The software is high-grade, without consulting by the manufacturer, self-configurable and user-friendly. It offers extensive options for adapting to individual needs and can easily be adopted by the users themselves. The customizing effort is therefore low and facilitates the efficient use of the software.

Be there!

Register now and experience an exciting day full of practical insights, networking and guest contributions. Discover the numerous functions and other advantages of Asset.Desk and HEINZELMANN Service.Desk and learn how you can use these innovative solutions in your organization.

Agenda:

Slot 1: Asset.Desk

10:00 – 10:15: Introduction: Asset.Desk
10:15 a.m. – 12:00 p.m.: Practice blog: Use of the software, best practice, tips and tricks, exchange

Break: 12:00 – 13:00

Slot 2: HEINZELMANN Service.Desk

13:00 – 13:15: Introduction: HEINZELMANN Service.Desk
13:15 a.m. – 15:00 p.m.: Practice blog: Use of the software, best practice, tips and tricks, exchange

Please note that Slot 1 runs from 10am to 00pm and Slot 12 from 00pm to 2pm, with a one-hour break in between.