All-rounder for IT asset management
With Asset.Desk keeps the Lebenshilfe Duisburg
an overview of all assets, ensures compliance
– and all this also mobile!
an overview of all assets, ensures compliance
– and all this also mobile!
Looking for a comprehensive and modular inventory solution With a fast lead time
Set
Introduction of an inventory solution for IT assets
Asset tracking (handovers / returns)
Simplification of the procurement and delivery process
Introduction of a software license management
Results
Introduction of the live system with only three days of consulting effort
Preface Inventory number ranges and label printing to identify the assets
Introduction of mobile processes for the asset life cycle
Building a License Management Base
escorted test position
Immediate return on investment (ROI) within the introductory year
Set
Introduction of an inventory solution for IT assets
Asset tracking (handovers / returns)
Simplification of the procurement and delivery process
Introduction of a software license management
Results
Introduction of the live system with only three days of consulting effort
Preface Inventory number ranges and label printing to identify the assets
Introduction of mobile processes for the asset life cycle
Building a License Management Base
escorted test position
Immediate return on investment (ROI) within the introductory year
“Especially in the last few years, the values at our workplaces have been increasing and we could hardly cope with the excessive inventory documentation without tool support. We have had more and more computers, notebooks and mobiles to manage since the introduction of Asset.Desk we have powerful inventory software that allows us to always have a complete overview of our assets. We could go along with that Asset.Desk significantly reduce our inventory and administration costs.”
Christopher Gavel
Authorized officer and technical director of the Lebenshilfe Heil-Pedagogical Social Services gGmbH
“Especially in the last few years, the values at our workplaces have been increasing and we could hardly cope with the excessive inventory documentation without tool support. We have had more and more computers, notebooks and mobiles to manage since the introduction of Asset.Desk we have powerful inventory software that allows us to always have a complete overview of our assets. We could go along with that Asset.Desk significantly reduce our inventory and administration costs.”
Christopher Gavel
Authorized officer and technical director of the Lebenshilfe Heil-Pedagogical Social Services gGmbH
Challenge
Corona also led to rapid and far-reaching changes in the daily work organization at Lebenshilfe Duisburg. The IT team had to react at lightning speed, especially when employees were relocated to the home office. The IT values given to the employees should be able to be tracked comprehensively and employee and localization data managed. A question that now had to be clarified to a greater extent than before: Which employee has which PC or laptop?
Furthermore, the IT environments at Lebenshilfe Duisburg have also been becoming more and more complex for several years and the device- or location-independent access of employees to files and applications is increasing due to Corona. In addition to the lack of an overview of IT assets, the increasing variety made it increasingly difficult to plan the costs for IT resources. A question that pops up here automatically: Is our software correctly licensed for this? In addition to a comprehensive inventory and license management, the tool should also enable mobile inventory for mobile inventory management.
The aim was to introduce an inventory solution for IT assets in order to get a complete overview of all values. The assets should be managed problem-free and stress-free from the installation in the system to disposal. According to Christoph Gawel, the tools should also support the simplification of the procurement and delivery process as well as the comprehensive documentation of asset transfers and returns to employees.
In Duisburg, the curative education social services organize a wide range of services and therapeutic offers for children, young people and adults with and without disabilities. The services are based on the needs of the individual.
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"The modular structure and the price-performance ratio - especially with the running costs - were decisive for the selection!"
Christopher Gavel
Authorized officer and technical director of the Lebenshilfe Heil-Pedagogical Social Services gGmbH
Solution
Due to the German headquarters, it was important to Lebenshilfe that the software used was "made in Germany". The solution that has now been introduced comes from Nuremberg and the contacts at the manufacturer are through das Service Agreement direct access by phone. The software is supported and documented in both German and English. Thanks to its modular structure, the system can be optimally adapted to the individual requirements of Lebenshilfe Duisburg - and can easily grow with you if necessary. In addition to IT resources, with Asset.Desk all other capital goods such as office furniture, vehicles or industry-specific devices can also be managed. What bei Lebenshilfe Duisburg was included in the tool selection in perspective.
The many years of experience on the German market was also an important factor in the decision. Ideally, the system should support several types of inventory. Manual and automatic capture, spontaneous and scheduled, with and without an agent. It was just as important that the automatic acquisition or IT scanning supports all common platforms such as Windows, Linux, SNMP, Android and iOS. In addition, the tool should also be able to inventory cloud and virtual environments. Last but not least, the online inventory via the Internet for the complete recording of IT resources at different company locations with different networks is another advantage. Thanks to the wide range of software functions, Lebenshilfe is optimally prepared for possible changes.
Another important factor in tool selection was mobile inventory and inventory tracking, which is through the app Asset.Desk Mobile+ done.
"The Asset.Desk Mobile+ app makes inventory tracking a whole lot easier. It's great that we can map the entire asset lifecycle on mobile devices. We can easily query all data on the respective property on site with a smartphone or tablet. That saves us a lot of time.”, Christoph Gawel
Support from good license management was also a criterion at Lebenshilfe Duisburg. Important points should already be considered at the time of purchase. The software should definitely be able to map all license models and metrics customary on the market and enable an exact license assignment to individual devices, users or processors. Furthermore, value was placed on a high degree of automation. The possibilities of software metering, as well as a comprehensive risk and savings potential analysis based on the license balance and the Active Directory coupling should be given.
Of course, the software should also be prepared for the future. For example, the system should allow access to cloud environments during scanning in order to be able to call up purchased license plans, software products and licensed user accounts in order to enable comprehensive license management for software subscriptions in the cloud.
In addition, it was essential for Lebenshilfe that the system had a short implementation time, since the software was to be used as quickly as possible. Due to the requirements, Lebenshilfe Duisburg finally chose FCS and Asset.Desk decided, which is now being actively used as a solution.
“After just a few weeks in the team, we had decided Asset.Desk decided. It only took six weeks from initial contact to the decision. Full live operation just six weeks later.”
Christopher Gavel
Authorized officer and technical director of the Lebenshilfe Heil-Pedagogical Social Services gGmbH
project success
After the initial discussion with FCS sales and the subsequent online presentation, Lebenshilfe Duisburg decided to do a test job. FCS supported the Lebenshilfe organization during this test, which enabled the installation to be carried out quickly and easily. The test position was ready for use within a week. After thorough examination and testing of the software, Lebenshilfe Duisburg finally opted for Asset.Desk decided. FCS then offered training courses on how to deal with Asset.Desk and its functions have been discussed in detail. Lebenshilfe Duisburg has also concluded a support contract that includes free upgrade licenses for the new main versions, hotline support with a personal contact and support for all employees who are authorized to do so.
And this is what it looked like... Four steps to success...
1.
installation of Asset.Desk on the terminal server and setting up the database
The IT scan for the Windows environment was set up with the help of FCS and the company structure was taken over from the Active Directory via ADL (Active Directory Loader).
2.
Creation and structuring of the asset database
In the next step, the assets in the portfolio were assigned to the employees. This was done with the participation of the external IT service provider of Lebenshilfe Duisburg.
In addition to inventorying and managing PCs, monitors and notebooks, the main focus was on mobile phones, iPads and accessories.
3.
Establishment of digital processes for the procurement of new IT equipment / goods receipt / system in the system
Here, the linking of scan data with newly procured computers and the output to employees was established. With regard to the delivery process of devices, specific handover and return forms were prepared and integrated. Inventory numbers were assigned and inventory labels created and printed.
The app was also commissioned Asset.Desk Mobile+. From now on, the app enables mobile inventory and supports mobile inventory management at Lebenshilfe Duisburg.
4.
Basis for software license management (SAM)
In the last step, the scan data was completed. Catalogs, software mapping and system licenses for Microsoft (Windows, Office, Project) were created.
The associated process was carried out by an FCS colleague.
Christoph Gawel currently draws the following conclusion: “The current pandemic clearly shows how important cost management and optimization are. The software licenses from the cloud, which are particularly easy to obtain, are also a classic and enormous cost-eater for us. With Asset.Desk let's take back control and get on with it Asset.Desk License management Transparency and cost optimization. With FCS Fair Computer Systems GmbH we have found a reliable partner who helps us with individual requests and reacts quickly.”
FCS as a reliable partner
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