HEINZELMANN Service.Desk 7.06.001 – the new major version!

We present: HEINZELMANN Service Desk 7.06.001 – the new major version! 

The time has come: The new HEINZELMANN version 7 is now officially ready for installation!

The leap was big, but it was worth it: now based on Bootstrap 5, we have achieved small but noticeable improvements in the design despite the need for major adjustments. At the same time, the HEINZELMANN team has continued to work on new functions and improvements, which we will present to you in detail in one of the upcoming webinars.

Here are some of the important points and features that we provide you with version 7 of the HEINZELMANN:

1. The HEINZELMANN is in the details: Discover new functions within group rights in the area of ​​data protection, but also the access and visibility settings for tickets, modules and other access. It is also worth taking a look at the new features within the general settings!
2. Security features: The regular testing of the code base is carried out on the basis of an internal penetration test. A major thorn in the side of these tests was the framework basis. Even if changes are not directly visible, you can be sure that we are regularly checked by our internal audit department.
3. Usability adjustments: New functions in the splash page, the views in the ticket area and the email sending offer you new possibilities in the handling of the HEINZELMANN by your employees and supporters.
4. Performance: The “Performance button” in the database section of the settings noticeably increases performance.

In addition to the previous features, we have implemented further features and bugs since the last news:

Release version 7.06.001 (02.07.2024)

(-) General: Reloading of JS from the Internet fixed.

(-) Ticket: New right “Edit category 1 / category 2 only via dialog window (pen)” for changing categories in the popup.

BETA version 7.05.005 (June 25.06.2024, XNUMX)

(-) Ticket: Display of custom fields in notification emails sometimes did not work.

(-) General: Translations updated.

(-) Ticket: Name of the decider in decision ticket events was not displayed.

(-) Workflow: Filtering by initiator and contact corrected.

(-) Ticket: Loading group-specific arrangements of the ticket detail view did not work.

BETA version 7.05.004 (June 18.06.2024, XNUMX)

(+) Ticket: Custom applications in the splash page can now be assigned icons.

(+) Workflow: Display of article images from Asset.Desk added to the order catalog.

(-) Ticket: Ticket cannot be closed after reinstallation.

(-) Ticket: After reinstallation, HEINZELMANN crashes completely without a license file.

(-) Knowledgebase: Date format error when loading articles from the knowledgebase.

(+) Settings: Improved maintenance of “My Applications” in the settings.

BETA version 7.05.003 (June 13.06.2024, XNUMX)

(-) General HEINZELMANN messages (alerts) cannot be closed with OK.

(-) General: Table oauth_access_token becomes suspiciously large.

(-) Knowledgebase: Searching by article ID is not possible.

BETA version 7.05.002 (June 05.06.2024, XNUMX)

(-) Ticket: Date format in ticket processing was incorrect.

(+) Ticket list: New column with users and groups assigned to the interested party of a ticket.

BETA version 7.04.002 (June 28.05.2024, XNUMX)

(-) Ticket list: Watch list is abolished.

BETA version 7.04.001 (June 23.05.2024, XNUMX)

(-) Ticket list: The automatic deletion of tickets by the service sometimes did not work correctly with larger quantities of tickets.

(-) Ticket list: The automatic closing of tickets by the service sometimes did not work correctly because the service account lacked the necessary permissions.

(-) Ticket: For each ticket view, the location tree for the contact was Asset.Desk loaded. This sometimes took longer...

BETA version 7.03.004 (June 15.05.2024, XNUMX)

(-) Workflow: The WYSIWYG editor in text areas did not work with certain field names.

BETA version 7.03.003 (June 14.05.2024, XNUMX)

(-) Employees and assets: ZT the data was not loaded because Asset.Desk Table columns were renamed.

(+) Workflow: Order Catalog (Asset.Desk) has been expanded to include test fields for orders and articles.

(-) Workflow: The WYSIWYG editor in text areas did not work with certain field names.

BETA version 7.03.002 (June 2.05.2024, XNUMX)

(-) Text modules: Despite the right “Only manage your own text modules”, it was not possible to create your own text modules.

BETA version 7.03.001 (June 24.04.2024, XNUMX)

(+) Settings: Function for reorganizing the DB data (“Reindex DB”) of the database changed.

(-) Ticket: The device details tabs were not working.

(-) Ticket: The selection of documents to be sent under “Email ticket” did not work.

(-) Ticket: Moving the ticket edit popup no longer worked.

(-) Ticket: The user and group avatars were displayed too large.

(-) KnowledgeBase: Button to delete documents was missing.

(-) General: Some icons in buttons were no longer displayed correctly.

(-) General: Problem with the display of “rounded corners”.

(-) News: The “Visible to” selection list was displayed incorrectly.

(-) Ticket list: The display of the assigned assets of a ticket was not easy to read.

(-) KnowledgeBase: Document list emptied when previewing KB articles.

(-) KnowledgeBase: The valid-to date was sometimes not saved correctly, and not saved at all when creating KB articles.

(-) KnowledgeBase: The number of entries per category was sometimes incorrect or not all contributions were displayed.

BETA version 7.02.004 (June 26.03.2024, XNUMX)

(-) Ticket list: The icon for updating the active ticket list filter was sometimes not displayed.

(-) General: In some cases, tick icons were no longer displayed in list views.

BETA version 7.02.002 (June 20.03.2024, XNUMX)

(-) Interface: Minor errors in appearance and behavior corrected.

BETA version 7.02.001 (June 12.03.2024, XNUMX)

(-) Workflow: WF form fields of type checklist did not have to be completely checked off to complete activities.

BETA version 7.01.001 (June 27.02.2024, XNUMX)

(+) Ticket list: Saved ticket list filters can be marked in color.

(+) Settings: Added function to re-index databases in the settings.

(-) Ticket type: The selection lists of the user-defined fields are now displayed sorted.

(-) Workflow: The height of the text fields can be defined, but the definition was not applied.

(-) General: Glyphicon icons replaced with FontAwesome equivalents.

BETA version 7.00.002 (June 13.12.2023, XNUMX)

(+) General: Switching to Bootstrap5 including style adjustments in various views.

Version 6.23.005 (09.04.2024)

(+) Auth: User authentication can be set via KeyCloak.

(-) Timing: Renamed log for timing and added measurements in loops.

(-) Ticket: Manual emailing of a ticket was not performed with the sender address of the assigned tenant, if applicable.

Version 6.23.003 (14.03.2024)

(-) Group: When creating new user groups, the user selection does not open.

Version 6.23.002 (16.02.2024)

(-) Ticket: When clicking on the Edit button, the dropdown options 'Technical support request' or 'Create internal note' were displayed, even if the options should not have been selectable.

(-) Groups: Group management did not work with several thousand users.

(-) Mail2Ticket: Images from mail bodies were sometimes (Office 365) saved under the same file name, so that the last image was always displayed. These can now be saved as inline data via settings.

Version 6.22.001 (23.01.2024)

(-) Ticket templates: The maximum value for repeat every X days has been increased from 255 to 99999.

(+) Ticket list: Full-text search (filter) now also filters the tickets according to the names of the devices attached to the tickets.

Version 6.21.004 (18.01.2024)

(-) Ticket: Sorting of ticket processing in the detail view was messed up.

(-) Ticket: Corrected again: Text blocks could not be created with only the right "Publish text blocks".

(-) Ticket list: The selected column arrangement by the filter definition was not loaded when the ticket list was automatically reloaded.

(-) Upload: Mails (eml, msg) added as allowed ticket attachments.

Version 6.21.003 (16.01.2024)

(-) Ticket: There were sometimes 500 errors when loading the ticket detail view.

Version 6.21.002 (09.01.2024)

(-) Ticket: Text blocks could not be created with only the right "Publish text blocks".

(-) Employee: LDAP import of only contacts did not work via the web interface.

(-) Ticket: The ticket priority was only displayed for supporters during ticket creation.

Update Help

• Step-by-step installation and update instructions are provided for you to do everything smoothly. If you still need support, you can contact us directly as usual.
• Please note that you will need a new license file from HEINZELMANN version 7.x onwards. Please contact FCS sales directly for this.
• Are you already using version 7.x of HEINZELMANN? Then you do not need an updated license.
• -> Download: update instructions 
• -> Now New: Video Update Instructions

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As usual, our support staff is available to our customers for all inquiries or to carry out a guided update. We would like to point out that we have made the process efficient, so that it takes a maximum of 30 minutes, provided nothing extraordinary occurs.

Our support team will be happy to assist you and will support you professionally and quickly with your concerns. Don't hesitate to contact us if you have any questions or need assistance.

Good luck and efficient service management with the HEINZELMANN Service.Desk wishes

Your FCS IT Management Solutions team

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