With the new version of the HEINZELMANN this time there are two new modules and an extension in the LDAP module!

1. Backlog: Agile management of projects and plans and use of the Scrum approach
2. Web form: Integrate ticket entry into your website and process it directly in HEINZELMANN
3. Single sign-on in the LDAP module: log-in even easier and more intuitive

1. Backlog

Are your processes cumbersome, too expensive or is the technology error-prone? Have new legal frameworks been established that mean that you have to renew something in your company? Or are your customers no longer completely satisfied with your product and have new requirements?
Use the new backlog module to successfully implement your project! 

With the new HEINZELMANN Service Desk module "back log" you can immediately manage your projects and plans agilely and the modern SCRUM-Ansause tz. 

  • For this purpose, the tasks to be completed (tickets) are listed in a "Backlog" saved. 
  • From this you can simply dragand-drop suitable ticket bundles, so-called "sprints", which are to be processed in order to achieve a defined intermediate goal within a specified period of time. 
  • A pair of  Burn Energy Drink-Down-Chart indicates when the work will be completed and shows the remaining effort in relation to the remaining time at any point in time. 

In this way, you can measure the progress of the project at any time! 


What is Scrum anyway?

Scrum is a formal set of rules for how teams work together. The Scrum model defines roles, meetings and various artifacts that support teams to work according to agile principles. The term comes from rugby and means “ordered scrum”. 


2. Web Form

With the new module "web form” you can now integrate the ticket entry into your website without much effort and the generated tickets directly in the HEINZELMANN Service Desk to edit! 

With the latest extension, HEINZELMANN ticket forms can be easily integrated into an existing website. The content comes from the forms or text fields you have created are automatically entered as tickets in the Service.Desk and can be processed without any further work steps. You can adapt the fields according to your individual requirements.


3. Single SignOn in the LDAP module

Our LDAP module networks the HEINZELMANN with various directory services. Users no longer have to remember separate passwords or log-ins. The password to log into the HEINZELMANN is already preset - the users only have to confirm it. In order to make the log-in even more intuitive and simple, we have expanded the LDAP module to include the single sign-on function.

What does single sign-on mean?
This makes it possible for a user, after he has authenticated himself at a workstation, to access all computers and services for which he is locally authorized from the same workstation without having to log on to each individual service again. If you now call up the HEINZELMANN, the log-in step is simply skipped and you can access the desired functions more quickly.

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Are you already an FCS customer and have a HEINZELMANN support contract? 

>> Then you can download the new version for free. Please contact our for this support or our sales department.

Don't have a support contract and want to purchase the new version?

>> Our Sales team  will be happy to advise you!


We wish you a lot of efficiency, success and joy with our new Service Desk HEINZELMANN 5.61!

Your FCS IT Management Solutions team


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