HEINZELMANN 5.30: New reporting and avatar function, expansion of the device view and history

HEINZELMANN 5.30

The following new HEINZELMANN features are waiting for you:

• Reporting feature for custom fields
• Extension of the device view - create and manage assets
• History for user changes
• Increased degree of personalization through avatars

Reporting function for custom fields

With the new HEINZELMANN 5.30 version, the ticket concept has been expanded to include a reporting function. You can create “incidents, feature requests, bugs, workshop tickets, customer requests” etc. with your own masks and custom fields according to your service management approach. It is now possible to evaluate your individual fields in reporting. As usual, you can export or print out the evaluations in different file formats.

Extension of the device view - create and manage assets

Similar to our IT asset management solution Asset.Desk you can now also create and manage different assets at the HEINZELMANN and fill them with the device data that is essential for you. You now get the important basic data, BIOS & OS, all commercial data, software data and the tickets for the respective asset at a glance in one view. If you Asset.Desk are already using it, then all the data for these areas is now easily available in the HEINZELMANN. Of course, you can also add the data manually. And so much in advance: Further external interfaces are planned.

History for user changes

If changes have been made to a user or a user group, you can now call them up clearly in a history.

Increased degree of personalization through avatars

And finally something for the eye! With the new HEINZELMANN Version 5.30 you can store an avatar for yourself and your responsible colleagues.
In addition, user groups can also be personalized with a corresponding avatar.

HelpDesk evaluations

Combine HEINZELMANN and Asset.Desk and get an evaluation of ticket throughput and ticket events. 

In the action area "Helpdesk" you will now find in Asset.Desk new evaluations of ticket throughput and ticket events from our service desk HEINZELMANN.

The ticket throughput of a desired month can be evaluated using a bar chart. The number of created, closed and still open tickets is shown. The numbers can be compared with the previous month and with the respective total number.

All ticket events (Ticket Events) there is a new report, including information on the ticket, event description, costs, effort, project assignment, supporter and contact / employee per event.

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