HEINZELMANN 5.30
The following new HEINZELMANN features are waiting for you:
- Reporting feature for custom fields
- Extension of the device view - create and manage assets
- History for user changes
- Increased degree of personalization through avatars
Reporting function for custom fields
With the new HEINZELMANN 5.30 version, the ticket concept has been expanded to include a reporting function. You can create “incidents, feature requests, bugs, workshop tickets, customer requests” etc. with your own masks and custom fields according to your service management approach. It is now possible to evaluate your individual fields in reporting. As usual, you can export or print out the evaluations in different file formats.
Extension of the device view - create and manage assets
Similar to our IT asset management solution Asset.Desk you can now also create and manage different assets at the HEINZELMANN and fill them with the device data that is essential for you. You now get the important basic data, BIOS & OS, all commercial data, software data and the tickets for the respective asset at a glance in one view. If you Asset.Desk are already using it, then all the data for these areas is now easily available in the HEINZELMANN. Of course, you can also add the data manually. And so much in advance: Further external interfaces are planned.
History for user changes
If changes have been made to a user or a user group, you can now call them up clearly in a history.
Increased degree of personalization through avatars
And finally something for the eye! With the new HEINZELMANN Version 5.30 you can store an avatar for yourself and your responsible colleagues.
In addition, user groups can also be personalized with a corresponding avatar.
HelpDesk evaluations
Combine HEINZELMANN and Asset.Desk and get an evaluation of ticket throughput and ticket events.
In the action area "Helpdesk" you will now find in Asset.Desk new evaluations of ticket throughput and ticket events from our service desk HEINZELMANN.
The ticket throughput of a desired month can be evaluated using a bar chart. The number of created, closed and still open tickets is shown. The numbers can be compared with the previous month and with the respective total number.
All ticket events (Ticket Events) there is a new report, including information on the ticket, event description, costs, effort, project assignment, supporter and contact / employee per event.
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FCS customers with a HEINZELMANN support contract
can download the new version for free.
Please contact our for this support or our sales department.
Do you no Support contract and want to purchase the new version?
Our sales team will be happy to advise you:
We wish you a lot of efficiency, success and joy with our new ServiceDesk HEINZELMANN 5.30!
Your FCS IT Management Solutions team