Automated IT management became one of the key factors of a company’s success. Network-wide transparency of hard- and software allows efficient support and reduction of costs. Today, software license administration and license management are more important than ever, since license compliance is severely audited and violations of the law result in embarrassing punishments. Therefore license management is no longer a matter of the IT-department only. Also management, purchasing and controlling are concerned and rose to important factors of influence and interrogators in software processes.

With automated processes e.g. in network scanning, in software administration and software distribution or in user help-desk, substantial optimisation results can be achieved. Considerable economic research institutes estimate the saving possibilities with up to a double-digit percentage.

In particular, the integration of ticketing system with IT asset management and the compliance to ITIL may lead to an essential increase in efficiency. A central part thereof is the change and configuration management data base (CMDB). Our products are aligned hereon.

Particularly with regard to the new desk suite (Asset.Desk, Install.Desk, Security.Desk) FCS provides clever answers on questions of different IT management divisions.