HEINZELMANN

Create a fast and efficient helpdesk – with HEINZELMANN

As a web application HEINZELMANN is flexible and can be used for the service management of small and medium sized companies as well as for external service providers and administrations.

Functional survey

Granting of rights by an open group concept
Classification of tickets by free choice of categories
Large escalation concept
Flexible and easily created knowledge base
Integrated cost function for the logging of handling times
Large, individual reporting
Internal communication via individual entrance
Modern license concept

Enlarge your HEINZELMANN ServiceDesk by several modules and create an individual user helpdesk. Combine exactly what you need!

Email

Users send their requests comfortably to a support adress. The mail is automatically changed to a ticket.

LDAP

Link your HEINZELMANN ServiceDesk to your directory. Users do not have to bear in mind separate passwords or logins.

Master

Save time by using ticket masters and work with standard problems without any effort for the input.

Calendar

The calendar informs quickly about open tickets, delivery dates, escalations and appointments – at a glance.

Form

The form generator supports you in displaying predefined processes. Two standard forms can appear in the ticket automatically.

A ITIL

By the help of this module you additionally display change management processes according to ITIL.

Project

Display different tasks within a project

Advanced Reporting

Comprehensive evaluation for Helpdesk and Service Management

Workflow
Define and automize standard processes

HEINZELMANN is only 975€ (starter version for three supporters)

You have further questions regarding HEINZELMANN, you want to test it or you want to have an individual offer? We are glad to assist you. Please contact our sales team.

vertrieb(at)fair-computer.de or +49 (0) 911 810 881 80

In combination with Asset.Desk

Demo version